How to get a new battery for your iPhone courtesy of Apple’s replacement program
Is your iPhone 6s randomly dying on you without warning? Don’t fret; it may be completely Apple’s fault and not yours.
Apple last week announced a battery replacement program for potentially affected iPhone 6s models. But before you think this is another Samsung Galaxy Note 7 fiasco in the making, don’t worry. Apple said the problem only results in devices unexpectedly shutting down despite having some charge left.
To fix the problem, the company is replacing the batteries of “a very small number of iPhone 6s devices” that were made between September and October of 2015.
The good news is that you can already take your phone to an Apple Store or authorized reseller to check if it is eligible for a battery swap (for a new one, of course), or an entirely new unit. You can also get a refund if you’ve previously paid for a battery replacement on an eligible device. Here’s how.
- Identify your iPhone’s serial number. It’s engraved on the back. Alternatively, you can go to Settings > General > About.
- Check the 4th and 5th characters of the serial number. If any of these combinations appear — Q3, Q4, Q5, Q6, Q7, Q8, Q9, QC, QD, QF, QG, QH, and QJ — then your unit can be fixed free of charge.
- Set an appointment with a nearby Apple service provider. Don’t just come waltzing in expecting priority treatment. We’re hearing that Apple is struggling to provide enough replacement batteries, and that some stores have to wait until early December to receive their stock.
- Back up your iPhone’s data using iCloud and/or iTunes.
- Delete all your data before handing it over to the staff and spending some time apart. Photos, videos, emails, online messages — everything has to be sent to the bin. You never know when someone might decide to steal your data and information. Reset your phone to its factory defaults by going to Settings > General > Reset > Erase all Content and Settings.
That’s it. Now you play the waiting game and hope for the best.
As for everyone else, Apple staff can still perform extended battery tests on iPhones with iffy battery life but are not included in the replacement program; however, chances are, their owners will have to pay to get their unit fixed.