Enterprise

Samsung’s customer service offerings you might not know about

Remote support, 24/7 live chat and more

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One thing you must always consider when buying an electronic device is the scope of warranty and support reliability. Most manufacturers fail in either one, but poor support reliability is a more common issue. Having reliable manufacturer support for your device is critical especially that devices inevitably break down in time.

Samsung recognizes the merits of having reliable support for its devices. As such, it launched three support mechanism where its consumers can choose from when their devices need troubleshooting.

Remote Service

Samsung consumers who bought handheld devices, TVs, and digital appliances can avail of remote support services for help and troubleshooting. By accessing the support app on their devices, consumers can place a secure call to the customer service team. A dedicated team of engineers can then remotely view and control specific device settings, and provide product assistance.

Live Chat

Consumers can also access the live chat feature available on Samsung’s website. This feature is also available through the Samsung Members’ app, which can be downloaded on the Google Play Store. Having a live chat enables consumers to ask the customer service anytime, anywhere. This is handy especially when a Samsung appliance breaks down, and there are no nearby technicians or service centers available.

After-sales services

Apart from offering convenient remote service and a 24/7 live chat, Samsung also offers a variety of after-sales services for the consumer’s peace of mind. These various services make cumbersome troubleshooting a thing of the past and give consumers a sense of security when buying a Samsung device or appliance.

  • Nationwide service network — Samsung has over 150 authorized service branches where they can bring small appliances (40 inches and below) for troubleshooting with dedicated technicians.
  • In-home service — Consumers with bigger appliances can schedule a home visit from dedicated technicians.
  • Support hotline — Those opting to call Samsung’s hotline may do so by dialing #GALAXY or #425299 for mobile devices. For appliances, they can call the toll-free hotline 1-800-10-7267864 (PLDT) or 1-800-8-7267864 (Globe).
  • Online manuals — Samsung also has online tutorials and FAQs for its devices. They are readily available on Samsung’s website or through the Samsung Members’ app.

With a variety of support services available to consumers, Samsung is ensuring its consumers that the company is ready to help them especially when an inevitable breakdown occurs.

Automotive

How the Ford Ranger is powering community resilience

Through machine and technology, Ford Philanthropy is helping Gawad Kalinga bridge the gap for remote communities.

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Strong communities aren’t just built with bricks and mortar. They are sustained by the hands that reach out and the wheels that get them there.

For Gawad Kalinga (GK), reaching the most isolated provinces in the Philippines is often the biggest hurdle to delivering hope.

To bridge this gap, Ford Philanthropy and Ford Philippines recently handed over the keys to a brand-new Ford Ranger Sport 4×4.

During the launch of the “Ford Building Together” initiative at the GK Headquarters in Mandaluyong, the Ranger was introduced as a vital partner for GK’s nationwide relief operations.

The Ranger provides the performance and off-road capability needed when every second counts.

More than a mission

“Strong communities are built through strong partnerships,” said Mary Culler, President of Ford Philanthropy.

Alongside Pedro Simoes, Managing Director of Ford Philippines, Culler highlighted how this initiative unites dealers, employees, and owners.

It’s a collective effort to scale the heart of what Ford does: moving people forward.

Through Operation Walang Iwanan, Ford has already equipped disaster response hubs across six regions with essential tech: from Starlink mini-satellites and EcoFlow solar power to water filtration systems.

Between 2024 and 2025, these tools supported over 11,500 individuals through fires and natural disasters.

Investing in the everyday

The impact stretches into the daily moments of community life. Since 2015, Ford’s partnership with GK has reached 15,000 patients through medical missions. They also trained 1,100 health champions.

Through the Kusina ng Kalinga program, children receive the nutrition they need to stay focused in school. Meanwhile, the new READ program provides 12 weeks of literacy support for students in Caloocan.

Even food security is getting a tech-driven boost. Ford has renewed its collaboration with Scholars of Sustenance Philippines, using mobility to rescue surplus food. It is then redistributed to families experiencing hunger in Nueva Vizcaya.

In the end, technology lives inside these real moments. By combining grassroots action with reliable mobility, Ford and Gawad Kalinga are ensuring that no community is ever truly out of reach.

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Enterprise

AMD poised to lead agentic AI era with high-performance CPUs

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AMD is prepared to lead the industry in its agentic AI era with their high-performance CPU strategy.

As the industry pivots from simple AI models to agentic AI systems that are capable of independent planning and decision-making, the CPU is reclaiming its role as the critical “head coach” of the data center.

This was noted by AMD CEO and Chair Dr. Lisa Su during the AMD Advancing AI event last year. The rise of autonomous agents has transformed inference into a complex and multi-step workflow that demands sophisticated logic and orchestration.

And while high-performance GPUs are necessary to generate insights in real time, the surrounding infrastructure is just as important.

This is where CPUs enter the picture. Their performance and efficiency are more important than ever in the overall performance of modern AI infrastructure.

And AMD delivers an advantage with their offerings. In recently published data, a 5th Gen AMD EPYC CPU-based system is estimated to perform up to 2.1x better per core against an NVIDIA Grace Superchip-based system.

The same system AMD-based system also delivers up to 2.26x uplift on SPECpower, measuring operations per watt.

The x86 CPU architecture gives customers the advantage of a broad, proven software ecosystem that can run existing workloads natively.

This avoids the costly refactoring and code-base duplication often required when switching to Arm-based alternatives.

Looking ahead, AMD is doubling down on the balanced system philosophy. Future architectures such as the “Venice” CPUs will power the “Helios” rack-scale AI design.

By integrating EPYC CPUs with Instinct GPUs and the ROCm software stack, AMD aims to maximize cluster-level performance and lower the total cost of ownership in the agentic era.

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Enterprise

Nintendo sues the United States

The Japanese company wants a refund for illegal tariffs.

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What happens when an unstoppable force meets an immovable object? After a year of wrestling through tariffs from the current American administration, Nintendo has decided to sue the United States.

Last year, the Trump administration was trigger-happy with implement tariffs on countries everywhere. Though the controversy mostly circulated around geopolitics, major corporations also found themselves on the receiving end of Trump’s ire. All over the world, the tariffs sparked product delays and price hikes.

Nintendo is no exception. As a result of the fiasco, the company had to delay the launch of the Switch 2, in anticipation of disruptions caused by the tariffs. First reported by Aftermath, the Japanese gaming giant is now going after the American government over refunds associated with the tariffs.

Now, the tariffs aren’t a big issue anymore. Notably, the Supreme Court scratched off the White House’s implementations that the former found illegal. While a big sigh of relief for future business, corporations like Nintendo have already paid duties and deposits in the past. As a result, Nintendo is now looking for recompense for what they paid before.

Nintendo isn’t the first company to seek restitution over the illegal tariffs. Others, including FedEx and Revlon, are also asking for refunds. However, the Japanese giant is certainly one of the biggest names to cross the government’s path. After all, the company is notoriously litigious over anything it considers as an affront to its business, including small streamers using Pokémon on their broadcasts.

With all its global resources, Nintendo likely won’t just give up without a fight.

SEE ALSO: The Nintendo Switch is now Nintendo’s best-selling console ever

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