Not too long ago, Samsung issued a sweeping recall of the Galaxy Note 7 after reports of exploding batteries set fire to the internet. An internal investigation has since confirmed the reports and blamed faulty battery cells from Samsung subsidiary SDI. Shipments bound for China are reportedly safe for daily use, as they come with batteries outsourced to another supplier.
It is said that “one in every 42,000 units” could catch fire. Those odds appear to be in your favor, but in this case, being cautious is far better than being at the risk of harm and the potential lasting consequences of a dangerously defective phone.
And although we reported earlier that there may be a way to find out if your phone carries the same battery as those of units sold in China, and despite the fact there’s no precedent of a Note 7 explosion in some countries, including the Philippines, we think you should jump on Samsung’s offer while you still can.
If you’re among the early adopters of the premium phablet, and you got yours from a store in the Philippine islands, here’s what you need to know about the Galaxy Note 7 replacement process.
1. Samsung has previously announced it will be replacing all Galaxy Note 7 units bought from authorized online and offline retailers and carriers on or before September 7th, free of charge.
2. The replacement process will run from October 1st until the end of the year (December 31, 2016).
3. Those eligible must have purchased a unit from an authorized retailer (Lazada Philippines included) or from telecom company Globe Telecom or Smart Communications.
4. The process may vary depending on where you bought your phone from, but as a general rule, you should contact the store that sold you your Note 7 or visit one of its retail locations. You can get in touch with a Lazada Philippines customer-service representative by dialing (02) 795-8900.
5. If you can’t visit the store itself, you can head to the nearest authorized Samsung repair center instead. For a complete listing of service locations across the country, visit this official Samsung page.
6. Buyers who now reside in a different country should contact a service rep or visit a nearby Samsung repair center to get a replacement in hand, as opposed to shipping the phone back to the Philippines.
7. Heading to a store or repair center? Good. Here’s what you need to bring:
- The Galaxy Note 7 unit, plus the box with everything inside it. Samsung says it will accept damaged hardware; it even went as far as to cite a phone with a cracked screen. And those freebies that came with your purchase? They are yours to keep. Consider it Samsung’s way of apologizing for the debacle.
- A copy of the proof of purchase. Don’t worry if you lost the receipt; just go to the store where you got your phone from and have someone verify the purchase.
- One government-issued ID, company ID, school ID, or residence ID.
8. Upon surrendering your Note 7, you’ll be given three options:
- Wait for a new (and safe) Note 7 of the same color.
- Exchange your Note 7 for a brand-new Galaxy S7 edge. The price difference will be refunded.
- Get a full reimbursement in the form of cash or a check worth P39,990. The check will be delivered to your address within two weeks. Samsung will offer the reimbursement option beginning September 10th.
9. Those who opt for a Note 7 replacement via a Samsung service location can get a loaner unit for use in the interim. Loaners are subject to availability so act quick.
10. The warranty period of your new Samsung device (Note 7 or S7 edge) will be adjusted to reflect the date of replacement.
Okay, I’ve surrendered my possibly defective phone. What now?
You wait — what else is there to do? A Samsung representative will notify you when your new Note 7 is ready for pick-up.