Enterprise
Samsung’s customer service offerings you might not know about
Remote support, 24/7 live chat and more
One thing you must always consider when buying an electronic device is the scope of warranty and support reliability. Most manufacturers fail in either one, but poor support reliability is a more common issue. Having reliable manufacturer support for your device is critical especially that devices inevitably break down in time.
Samsung recognizes the merits of having reliable support for its devices. As such, it launched three support mechanism where its consumers can choose from when their devices need troubleshooting.
Remote Service
Samsung consumers who bought handheld devices, TVs, and digital appliances can avail of remote support services for help and troubleshooting. By accessing the support app on their devices, consumers can place a secure call to the customer service team. A dedicated team of engineers can then remotely view and control specific device settings, and provide product assistance.
Live Chat
Consumers can also access the live chat feature available on Samsung’s website. This feature is also available through the Samsung Members’ app, which can be downloaded on the Google Play Store. Having a live chat enables consumers to ask the customer service anytime, anywhere. This is handy especially when a Samsung appliance breaks down, and there are no nearby technicians or service centers available.
After-sales services
Apart from offering convenient remote service and a 24/7 live chat, Samsung also offers a variety of after-sales services for the consumer’s peace of mind. These various services make cumbersome troubleshooting a thing of the past and give consumers a sense of security when buying a Samsung device or appliance.
- Nationwide service network — Samsung has over 150 authorized service branches where they can bring small appliances (40 inches and below) for troubleshooting with dedicated technicians.
- In-home service — Consumers with bigger appliances can schedule a home visit from dedicated technicians.
- Support hotline — Those opting to call Samsung’s hotline may do so by dialing #GALAXY or #425299 for mobile devices. For appliances, they can call the toll-free hotline 1-800-10-7267864 (PLDT) or 1-800-8-7267864 (Globe).
- Online manuals — Samsung also has online tutorials and FAQs for its devices. They are readily available on Samsung’s website or through the Samsung Members’ app.
With a variety of support services available to consumers, Samsung is ensuring its consumers that the company is ready to help them especially when an inevitable breakdown occurs.
Enterprise
New US-China ban might affect 75% of phones, laptops
Companies can no longer use Chinese labs to test their products.
The United States is continuing its crusade against Chinese technology today. However, the target now isn’t a company from China but a method important to a lot of non-Chinese brands.
Today, via Reuters, the Federal Communications Commission (or FCC) has unanimously voted to prohibit companies from using Chinese labs to test their electronic devices if they are to be sold for use in the United States. Naturally, this includes smartphones and computers.
Notably, the prohibition doesn’t directly target Chinese brands. However, it will still affect a huge swath of the industry. The FCC estimates that around 75 percent of the entire market are devices tested in labs based in China.
This means that companies who wish to sell future products in the country must move their testing to labs in the United States or other countries that it deems secure. At its current iteration, the prohibition will not affect devices that already earned their certification prior. However, it might prevent them from getting recertified once their current one expires.
Now, the prohibition isn’t an absolute lock just yet. The FCC will allow the industry to submit comments about the proposal. But, with a unanimous vote from the FCC, companies might have to start looking for alternative testing sites if they want to stay operation in the United States.
Enterprise
OnePlus has reportedly merged with realme
Both brands were previously rumored for restructuring early this year.
OnePlus has a problem. For a while now, rumors have swirled about the company’s dissolution. For their part, the company has continued to deny the reports, citing business as usual. Likely to their dismay, the reports just keep coming. Today, sources have hinted that OnePlus has merged with realme.
Back in January, it was rumored that OnePlus would be closing up shop this year. Since the company very quickly denied the rumors, the report hardly made waves. However, a suspected merger with realme is more difficult to debunk.
For one, realme is itself in a very interesting position. Also back in January, realme was reportedly moving back into being a sub-brand of OPPO. Coupled together with the OnePlus debacle, all this internal restructuring seems par for the course.
According to Digital Chat Station on Weibo, OnePlus and realme have already concluded the merger. The two brands have reportedly united their Chinese and international operations under one roof. Likewise, their marketing will be the same. Pete Lau will still be the main head for this new division.
As with anything of this nature, take this with a grain of salt. OPPO, OnePlus, and realme have not issued any official statements concerning a merger or a shutdown for any brand.
SEE ALSO: realme is reportedly going back to being an OPPO sub-brand
Enterprise
AGIBOT is turning robots into companions for our everyday routines
The era of robots performing cool tricks is over!
The era of robots performing “cool tricks” is over.
At its 2026 Partner Conference, AGIBOT moved embodied AI out of the lab and into the real world.
y using a “One Robotic Body, Three Intelligences” architecture, the company launched five new robot platforms and eight AI models to make physical AI a normal part of how we live and work.
Engineering for human environments
AGIBOT believes that for a robot to be a good partner, it first needs a body you can actually rely on.
Take the AGIBOT A3, for example. This 173 cm tall humanoid weighs 55 kg, about the same as a teenager. It uses a magnesium and titanium build to stay strong yet light.
It moves smoothly for 10 hours straight, and if the battery runs low, you can swap it out in just 10 seconds to keep the momentum of your day going.
In the workplace, the AGIBOT G2 Air acts as a single-arm helper that works right alongside people. It navigates narrow doorways and tight office spaces with ease.
This robot actually learns while it works; it records its environment and actions in real-time to help its AI get smarter every single day.
Then there is the D2 Max, the world’s first Level 3 autonomous four-legged robot. It isn’t a toy you control with a remote; it is a partner that explores tough terrain and handles security patrols entirely on its own.
Finally, the OmniHand 3 series brings a human-like touch to these machines. The flagship Ultra-T model mimics almost any hand movement, while the OmniPicker 3 and OmniHand 3 Lite handle the heavy-duty, high-impact jobs that require extra muscle.
8 models driving autonomy
The “brain” of these machines is a closed-loop system that helps them move, think, and talk.
To master movement, the Behavioral Foundation Model (BFM) allows a robot to copy human actions just by watching a short video.
Another model, the GCFM, lets the robot react to your voice or actions in real-time, which makes its movements feel natural instead of stiff.
To tackle complex tasks, AGIBOT uses a massive dataset called AGIBOT WORLD 2026, a library of real-life situations from homes and factories.
This library helps robots plan out long lists of chores without getting confused. They even use a “digital twin” system called Genie Sim 3.0, where robots practice new skills in a virtual world before trying them in the real one.
On top of that, the WITA Omni model helps the robot understand your feelings, allowing it to talk and move like it’s having a true conversation
Scalable deployment
The robots are becoming a part of our daily lives. By using the MEgo system to collect data easily, AGIBOT is making it simpler for these machines to learn how to help us in shops, warehouses, and our own homes.
As these robots start showing up in our lives, the technology feels less like a complicated machine and more like a companion that helps us grow.
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