Enterprise

Samsung’s customer service offerings you might not know about

Remote support, 24/7 live chat and more

Published

on

One thing you must always consider when buying an electronic device is the scope of warranty and support reliability. Most manufacturers fail in either one, but poor support reliability is a more common issue. Having reliable manufacturer support for your device is critical especially that devices inevitably break down in time.

Samsung recognizes the merits of having reliable support for its devices. As such, it launched three support mechanism where its consumers can choose from when their devices need troubleshooting.

Remote Service

Samsung consumers who bought handheld devices, TVs, and digital appliances can avail of remote support services for help and troubleshooting. By accessing the support app on their devices, consumers can place a secure call to the customer service team. A dedicated team of engineers can then remotely view and control specific device settings, and provide product assistance.

Live Chat

Consumers can also access the live chat feature available on Samsung’s website. This feature is also available through the Samsung Members’ app, which can be downloaded on the Google Play Store. Having a live chat enables consumers to ask the customer service anytime, anywhere. This is handy especially when a Samsung appliance breaks down, and there are no nearby technicians or service centers available.

After-sales services

Apart from offering convenient remote service and a 24/7 live chat, Samsung also offers a variety of after-sales services for the consumer’s peace of mind. These various services make cumbersome troubleshooting a thing of the past and give consumers a sense of security when buying a Samsung device or appliance.

  • Nationwide service network — Samsung has over 150 authorized service branches where they can bring small appliances (40 inches and below) for troubleshooting with dedicated technicians.
  • In-home service — Consumers with bigger appliances can schedule a home visit from dedicated technicians.
  • Support hotline — Those opting to call Samsung’s hotline may do so by dialing #GALAXY or #425299 for mobile devices. For appliances, they can call the toll-free hotline 1-800-10-7267864 (PLDT) or 1-800-8-7267864 (Globe).
  • Online manuals — Samsung also has online tutorials and FAQs for its devices. They are readily available on Samsung’s website or through the Samsung Members’ app.

With a variety of support services available to consumers, Samsung is ensuring its consumers that the company is ready to help them especially when an inevitable breakdown occurs.

Enterprise

Sweden is officially banning Huawei and ZTE

Must rid of brand by 2025

Published

on

For years, the American government has waged a lopsided war against Huawei and its 5G infrastructure. However, amidst the country’s Sinophobic sentiments, only two other countries have more reason to ban the Chinese company from its soil — Sweden and Finland. Finally, the situation has changed. Sweden is officially banning Huawei and ZTE.

Why does a Sweden ban make the most sense? Well, the country owns one of Huawei’s biggest competitors in the 5G industry, Ericsson. Meanwhile, the neighboring Finland owns the other biggest 5G rival, Nokia.

Now, the Swedish Post and Telecom Authority has announced the ban for any Huawei- or ZTE-based architecture for the country’s 5G industry. Any networks must divest from the banned brands before 2025. Currently, four networks — without the Chinese companies — are bidding for the privilege of building Sweden’s 5G networks.

With the ban, Sweden is joining the United Kingdom in banning the Chinese companies from future architecture. In other parts of the world, Nokia and Ericsson have already taken over from Huawei and ZTE. Of course, the smartphone industry is already rushing to build 5G-compatible smartphones. Most of 2020’s smartphones tout the compatibility even without stable 5G networks.

Outside of the 5G realm, Huawei is also experiencing a lot of crunch from smartphone component companies pulling their business from the Chinese company.

SEE ALSO: iPhone 12’s 5G feature is useless for most users, analysts say

Continue Reading

Enterprise

Samsung overtakes Huawei as the world’s top phone seller

Huawei falls drastically

Published

on

Amidst all the ongoing geopolitical turmoil, Huawei surprisingly rose above the competition and took the top spot in the food chain earlier this year. However, as expected, the Chinese company succumbed to the pressure. In the most recent ranking, Samsung overtakes Huawei as the world’s largest smartphone seller.

In April, Huawei took the lead by a sliver — 21 percent compared to Samsung’s 20 percent market share. Naturally, the lead, albeit small, was a surprise for the industry watchers. At the time, Trump’s Sinophobic initiatives were at an all-time high. Further, the ongoing pandemic didn’t help any Chinese brand at the time. Against all odds, Huawei still sold as much as it could.

However, times have changed. Most importantly, the American government finally banned Huawei from doing business with America-dependent companies without an approved license. That said, the company plunged drastically. As of August 2020, Huawei fell to just 16 percent market share, according to Counterpoint Research.

Meanwhile, Samsung slightly grew its share, going up to 22 percent. Despite only a small improvement, it was enough to upend Huawei at the top.

On the opposite side of things, Xiaomi took the other half of Huawei’s market share. From April’s 8 percent share, the Chinese company grew to 11 percent, putting it only a mark behind Apple’s 12 percent market share. As expect, other Chinese companies cannibalized the market left behind in Huawei’s absence.

Currently, Huawei is gearing up for a Mate 40 launch later this week, potentially boosting its sales in the short term. Of course, no one can tell at this point. The company is still banned under the current administration.

Continue Reading

Enterprise

Nokia is building a 4G network on the Moon

Lunar base by 2028

Published

on

For some parts of the world, internet speeds are either still spotty or completely non-existent. Though companies are trying to make 5G a thing, not everyone has access to decent connections yet. That said, the unlikeliest of places will get 4G coverage before anywhere else. Nokia is building a 4G network on the Moon.

As seen on their website, NASA has awarded funding for Nokia to build the Moon’s first 4G network. Costing US$ 14.1 million in funding, the new project will “support lunar surface communications at greater distances, increased speeds, and provide more reliability than current standards.”

In recent years, the American agency (and a few in other countries) has announced plans to return to the Moon. The return mission jumpstarts humankind’s eventual plans to go to Mars.

With the confirmed 4G deal, NASA edges closer to a working lunar base with live astronauts by 2028. The project will eventually help astronauts and researchers to send information back and forth to Earth much more efficiently.

Besides the Moon deal, Nokia has also committed to several projects in the burgeoning 5G industry, going head-to-head with the geopolitically controversial Huawei. Since then, the Finland-based brand has risen beyond its stable smartphone branch.

SEE ALSO: Nokia released its Android 11 roadmap

Continue Reading

Trending