News

Samsung is recalling its best smartphone yet

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If you’ve been thinking about acquiring the Samsung Galaxy Note 7 sometime in the very near future, consider your plans derailed until further notice.

In a statement, Samsung said it is issuing a global recall of its latest phablet, following reports of the phone catching fire and exploding during or after charging. Customers who already bought the Note 7 can exchange it for a new one “over the coming weeks.” The world’s biggest phone maker also said it will stop selling the device momentarily.


According to Samsung, a total of 35 cases have been reported worldwide, with many taking to the internet to report the issue. On August 29, one user uploaded a video of a Note 7 that had burst into flames; the following day, images of another burnt Note 7 were uploaded to a popular social media site in South Korea. An internal investigation has confirmed that faulty batteries were to blame.

An unnamed Samsung official earlier told South Korea’s Yonhap news agency that only 0.1 percent of devices sold so far are affected by the issue, but clearly Samsung is taking no chances and has taken extra measures on the side of precaution.

So far, the Note 7 has launched in 10 countries, including the U.S., South Korea, and the Philippines. News about a confirmed hardware defect would be a major blow to a device hailed by many as the best on the market today. And its timing couldn’t be more off: Samsung’s main rival, Apple, is set to announce the iPhone 7 next week.

Worse still is the adverse impact a widespread recall would have on Samsung’s business. In July, Samsung posted its best quarterly results in over two years on strong smartphone sales. The company had earlier predicted that demand for smartphones and tablets will increase in the second half of 2016.

Below is the full, unabridged statement from Samsung.

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

[irp posts=”9847" name=”Samsung earned record profits despite Note 7 recall”]

Enterprise

Report: Huawei to lose support from ARM, hampering its own chipsets

Things are getting even worse

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Despite Huawei’s gradual loss of support from US-based companies such as Google, Intel, and Broadcom, the Chinese manufacturer has faith in its ability to produce its own replacements. However, with the latest development, even that strategy may be facing a potentially catastrophic obstacle.

BBC has reported that chipset designer ARM informed employees to halt all business with Huawei. ARM is a vital resource for most mobile devices, because even though some brands like Samsung and Huawei can produce their own system-on-chip (SoC), the technologies need to be licensed from ARM before production.


Since ARM is based in the UK, this added blacklisting wasn’t seen as a possibility at first. Unfortunately, the company appears to be complying with the US’ trade ban, the reason being that its designs hold “US origin technology.”

Huawei’s semiconductor firm HiSilicon creates the Kirin processors found in the majority of the company’s smartphones and tablets. Most, if not all, require the ARM license. According to the same report, the upcoming Kirin 985 is clear of the ban, but anything after that will most likely have its production halted.

While Google and Huawei were given an additional 90 days to sort these issues out, no such order was given to ARM just yet, saying that the closed communication takes effect immediately. Huawei hasn’t given a statement about this as of writing.

Huawei is said to have enough components and licensing to last several months to a year of production, but that would only be a short-term solution. What lies ahead for Huawei may only get worse as more bad news rolls in.

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Enterprise

Singaporean, Philippine stores stop trading for Huawei phones

Consumers are going to online marketplaces instead

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A few days ago, the American government unleashed the most influential decision in recent smartphone history. Effective 90 days after the announcement, Huawei has been banned from conducting business with American companies. As a result, Google — and other relevant companiesblacklisted Huawei from its services.

Naturally, Huawei-induced paranoia is in full swing. Consumers have begun worrying over their favored handsets. Likewise, involved companies have begun assuaging everyone’s fears. Even then, fear is a difficult enemy to eradicate.


Case in point, Asian stores have started dropping Huawei devices from their business models. Particularly, smartphone retailers have ceased their trade-in programs for Huawei products. As reported by Reuters, Singaporean and Philippine markets are steering clear of the brand. Some stores have stopped selling Huawei products altogether.

According to the report, customers are rushing to sell their handsets as soon as possible. They have since flocked to trade-in programs and online marketplaces. For example, Huawei sales have doubled on Carousell, the popular online marketplace.

Unfortunately, brick-and-mortar retailers are not falling for the trend. “If we buy something that is useless, how are we going to sell it,” a Singaporean retailer said.

In the Philippines, smartphone stalls are expressing the same fear. Greenhills, a favored destination for smartphone reselling, has turned down Huawei phones. “We are no longer accepting Huawei phones. It will not be bought by our clients anymore,” a Greenhills saleswoman said. Meanwhile, some stalls are purchasing Huawei products only at 50 percent off.

At this rate, the Huawei ecosystem is slowly deteriorating. Consumers are dumping their handsets, regardless if old or new. Retailers are rushing to empty out their stocks. Owning a Huawei product is a risky gamble right now. However, if anything, no one knows how the situation will resolve itself as of yet.

SEE ALSO: Huawei and Google release official statements regarding trade blacklist

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Computers

Microsoft’s new Windows 10 May 2019 Update is now available for download

Windows 10’s biggest update this year

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Image by GadgetMatch

Unsuspecting Windows 10 users might have been surprised about a new update available for download starting today. Microsoft has started the rollout of the Windows 10 May 2019 Update which includes a number of new features that consumers and developers will enjoy. The update, which was first released to testers last month, is assured to be free of major issues unlike the previous one.

In the update, Microsoft brings a new light theme for its desktop operating system along with Kaomoji support, a sandbox feature, and the separation of Cortana and Windows search. Officially, the May 2019 Update is known as the version 1903 of Windows 10.


The update is pretty major, so it’ll take some time to download and install. That’s why Microsoft wants users to manually opt to download the update in the Windows Update section of the Settings menu. Simply select the “Check for updates” button and choose to download and install whenever you wish.

Another notification will pop-up once the download has finished and is ready. It’ll ask for the right time (when you’re not actively using the PC) to finish the update since the Windows needs to reboot to complete the installation.

For more information about the update, head over to the Windows Blog on Microsoft’s website.

SEE ALSO: Microsoft is ditching Edge for new Chromium-based browser for Windows

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