In 2017, Google and Huawei entered a bizarre court case. A federal complaint pointed an accusatory finger against both companies for knowingly releasing faulty Nexus 6P units. The flaw involved a device-breaking boot loop issue that affected devices regardless of condition.
The plaintiffs, who were faulty Nexus 6P users, demanded an immediate product recall and restitution for affected users. According to the complaint, Google allegedly knew of the flaw but continued to sell the defective product anyway. Finally, after years of deliberation, the court is hurtling the case to its definitive end. On May 9, the Texas court, where the case was filed, will approve the final decision against Google and Huawei.
However, before this event, Google and Huawei have agreed to pay the plaintiffs and any other affected users. If approved, both companies are liable for up to US$ 9.75 million in damages. When spread out among the payees, affected users will get up to US$ 400, especially those with proper documentation. Those without documentation can get only up to US$ 75. Likewise, those who received a new Pixel XL in a related warranty exchange program can get only up to US$ 10.
Currently, the court case includes only users who purchased a Nexus 6P on or after September 25, 2015. However, the court still hasn’t issued a conclusion. Before the May event, anything can affect the outcome. Regardless, the court’s decision is a huge step for a smartphone user’s grievances, despite staying in limbo for years. Recently, dissatisfied users have grown braver, filing court cases against companies across the United States.
If anything, the delay is also a strategy for companies. To get the maximum payment, users must have kept the faulty unit for several years. The Nexus 6P was released in 2015. Since then, Google has discontinued the Nexus line, moving on to the Pixel.
Samsung is selling the Galaxy Z Flip’s screen to competitors
Despite all the negative criticism
Do you believe in the power of foldable smartphones? Today’s biggest foldable phone makers want you to buy into the new technology — whether it’s the pioneering Galaxy Fold or the refreshed Motorola razr. However, as you might have seen recently, foldable technology is still miles away from perfection. Touted as the next revolution of smartphones, the flexible display still suffers issues in durability.
Despite all that, Samsung is cashing in all its chips on the imperfect technology. Announced today, the South Korean tech giant is selling its new technology — dubbed as Ultra-Thin Glass (or UTG) — to competitors. The patented technology is up for grabs to anyone willing to pay Samsung for it.
The company is selling the display under the tagline “Tough, yet Tender.” The branding alludes to the 30μm panel that supposedly goes beyond the capabilities of last year’s model — at least, according to Samsung.
Currently, the UTG is still exclusive to the Galaxy Z Flip — which is getting some flak of its own. It will likely make its way to other Samsung devices in the future as well.
Unfortunately, Samsung has not confirmed any willing customers at the moment. However, the company is also enjoying a modicum of market leadership, owing to its early adoption (and development) of the technology. With the sale announcement, they can capitalize on other companies’ desires to build their own foldable phone.
Regardless, foldable technology is still an imperfect art. Though the Galaxy Z Flip allegedly sold out already, the device’s reception is up in the air. Who knows where foldable technology will fare in the future?
Samsung’s customer service offerings you might not know about
Remote support, 24/7 live chat and more
One thing you must always consider when buying an electronic device is the scope of warranty and support reliability. Most manufacturers fail in either one, but poor support reliability is a more common issue. Having reliable manufacturer support for your device is critical especially that devices inevitably break down in time.
Samsung recognizes the merits of having reliable support for its devices. As such, it launched three support mechanism where its consumers can choose from when their devices need troubleshooting.
Samsung consumers who bought handheld devices, TVs, and digital appliances can avail of remote support services for help and troubleshooting. By accessing the support app on their devices, consumers can place a secure call to the customer service team. A dedicated team of engineers can then remotely view and control specific device settings, and provide product assistance.
Consumers can also access the live chat feature available on Samsung’s website. This feature is also available through the Samsung Members’ app, which can be downloaded on the Google Play Store. Having a live chat enables consumers to ask the customer service anytime, anywhere. This is handy especially when a Samsung appliance breaks down, and there are no nearby technicians or service centers available.
Apart from offering convenient remote service and a 24/7 live chat, Samsung also offers a variety of after-sales services for the consumer’s peace of mind. These various services make cumbersome troubleshooting a thing of the past and give consumers a sense of security when buying a Samsung device or appliance.
- Nationwide service network — Samsung has over 150 authorized service branches where they can bring small appliances (40 inches and below) for troubleshooting with dedicated technicians.
- In-home service — Consumers with bigger appliances can schedule a home visit from dedicated technicians.
- Support hotline — Those opting to call Samsung’s hotline may do so by dialing #GALAXY or #425299 for mobile devices. For appliances, they can call the toll-free hotline 1-800-10-7267864 (PLDT) or 1-800-8-7267864 (Globe).
- Online manuals — Samsung also has online tutorials and FAQs for its devices. They are readily available on Samsung’s website or through the Samsung Members’ app.
With a variety of support services available to consumers, Samsung is ensuring its consumers that the company is ready to help them especially when an inevitable breakdown occurs.
Apple: Coronavirus might cause iPhone shortage
Won’t meet expected revenue by March
If, during a tense situation, someone say that they are doing okay, there is a slight chance that things are going the opposite way. Today’s coronavirus epidemic, for example, has affected the tech industry more than it has proclaimed. For the most part, China-dependent companies — like Apple — have waved off any adverse effect caused by the rampant virus, despite taking precautions.
Unfortunately for them, deception can only last so long. Recently, Apple has released its quarterly guidance report for investors. Compared to the general populace, investors require utmost transparency. As such, Apple revealed the potential setbacks heading into the second month of the coronavirus situation in China.
Mainly, Apple doesn’t “expect to meet the revenue guidance” expected by March. Both supply and demand are falling especially in China.
On the supply side, Apple’s Chinese manufacturers are reeling from the forced closures enacted both by the Chinese New Year holiday and the coronavirus safety protocols. For now, the factories are remaining open (or have since re-opened). Regardless, Apple is working together with the factories to ensure worker safety. Because of the shifted focus, iPhone supplies will temporarily decrease and will likewise “temporarily affect revenues worldwide.”
On the demand side, Apple is mulling over the closures of their retail stores in affected Chinese regions. Naturally, without a retail store, maintaining adequate supply is useless. To Apple’s fortune, these closures are affecting only Chinese customers. Regardless, China is an important market for the iPhone maker.
As consumers outside China, we won’t likely feel Apple’s pains on the demand side. However, a shift in supply — even a tiny one — will ripple across the globe either through launch delays or delivery shortages. If you’re an Apple fan, you might want to hang on to your old iPhone a bit longer.
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