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Two U.S. carriers to halt all sales, exchanges of Note 7 [UPDATED]

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Samsung can’t put the second half of the year behind it fast enough. And its troubles are yet to subside; quite the contrary, they are worsening.

Two major U.S. carriers — AT&T and T-Mobile — on Sunday said they would halt all sales and exchanges of the troubled Samsung phone following reports of fires caused by new and “safe” Note 7 units.


“Based on recent reports, we’re no longer exchanging new Note 7s at this time, pending further investigation of these reported incidents,” AT&T said in an email sent to The Verge Sunday. “We still encourage customers with a recalled Note 7 to visit an AT&T location to exchange that device for another Samsung smartphone or other smartphone of their choice.”

[irp posts=”4473" name=”You should replace your Samsung Galaxy Note 7 before it’s too late”]

T-Mobile head John Legere on Twitter said his company would stop selling and exchanging the Note 7 “out of an abundance of caution for our customers.” The carrier encourages subscribers to exchange their Note 7s with another device on T-Mobile and is giving a $25 credit on their bill.

U.S regulators are currently investigating the replacement Note 7 handset that caught fire on a Southwest Airlines flight on October 5. The plane was evacuated prior to take-off and no injuries were reported. At least four other incidents of replacement Note 7s catching fire have been reported in the U.S. alone.

In Minnesota, a young girl said she experienced a “weird, burning sensation” while holding her device; the phone later showed burn marks that were consistent with previous cases of Note 7s that were literally too hot to handle.

A man from Kentucky told local news outlet WKYT he woke up to find his bedroom filled with black smoke from his burnt Note 7. The man went on to say Samsung knew about it and didn’t say anything.

Even more damning, a Samsung representative allegedly sent him an inadvertent text message (likely intended for another company official) which said: “Just now got this. I can try and slow him down if we think it will matter, or we just let him do what he keeps threatening to do and see if he does it.”

[i[irp posts=”4936" name=”How to identify a safe Samsung Galaxy Note 7"]p>

The fourth incident involves a man in Virginia whose replacement Note 7 “burst into flames” on his nightstand on October 9th. The man provided The Verge with copies of his receipts and photographs of his Note 7 box to corroborate his story.

The latest reported incident came from a Texas family who witnessed their device catch fire on a table. It had been replaced at a retail store in September.

Samsung has since issued a statement in which it said it is investigating the fires and working with U.S. authorities — in particular, the Consumer Product Safety Commission (CPSC) — throughout the investigation. The company promises to share its findings “as soon as possible.” You can read the full statement below.

Samsung understands the concern our carriers and consumers must be feeling after recent reports have raised questions about our newly released replacement Note 7 devices.

We continue to move quickly to investigate the reported case to determine the cause and will share findings as soon as possible.

We remain in close contact with the CPSC throughout this process.

If we conclude a safety issue exists, we will work with the CPSC to take immediate steps to address the situation.

We want to reassure our customers that we take every report seriously and we appreciate their patience as we work diligently through this process.

At this point, it seems almost certain that we’ll hear about another global recall soon, and that the once-promising flagship will be pulled from shelves for good this time.

If the reports are indeed accurate, Samsung should cut its losses and discontinue the Note 7, and focus its efforts on making amends with affected customers. And it has to knock everyone’s socks off with next year’s S8 to even have a chance at winning back public opinion. That phone ought to be capable of doing more than just scanning irises and taking pictures with two rear cameras.

UPDATE, October 10: Verizon also announced today it would stop issuing replacement Note 7 phones to its customers. The company has the most wireless subscribers in the U.S.

UPDATE 2, October 11: The Galaxy Note 7 is done for. Samsung has asked all carriers and retail partners to “stop sales and exchanges” of the phone. Here’s the latest statement from the company.

We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 while the investigation is taking place.

We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 device should power down and stop using the device and take advantage of the remedies available.

UPDATE 3, October 12: Samsung said on Tuesday it would permanently cease production and sales of the Galaxy Note 7, The Wall Street Journal reports. To quote the company’s statement:

Taking our customer’s safety as our highest priority, we have decided to halt sales and production of the Galaxy Note 7.

The move effectively ends the phablet’s brief and embattled existence. Analysts said it could cost the company $17 billion in losses and forgone sales.

Source: The Verge, Samsung

Her GadgetMatch

Honor 20 Pro Moschino edition unveiled

There are Moschino cases, too!

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This is not a drill.

With Honor’s announcement of their Honor 20 series came a fashion collaboration that definitely excites me. The Honor 20 Pro Moschino edition was just announced and I just love how extra it is.


The phone itself has the worlds “This is not a Moschino phone” stamped on the back in true Moschino fashion. Of course, there’s a matching wallpaper that says, what else: “This is not a Moschino wallpaper.”

There are also cases that follow that design lead…

My favorite, a case that features similar bold text for that Moschino flair and straps that you can even hook to your bag.

Though all designs are fresh, the partnership isn’t surprising. Moschino’s Jeremy Scott is known for collaboration, not to mention, Honor also teamed up with the Italian fashion brand for the Honor View 20’s design.

No details on pricing and availability for this particular version of the Honor 20 Pro is out yet but one thing’s for sure: I’m loving the fashion x tech partnership and I’m definitely hoping for more!

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Honor 20 Lite offers triple rear cameras for less price

The more affordable ones

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Honor 20 Lite | Image credit: Honor

Apart from the main Honor 20 and Honor 20 Pro models, there’s another Honor 20 phone: the Honor 20 Lite. As the successor to the Honor 10 Lite, the new budget-friendly Honor 20 variant is meant to be in the lower tier.

The Honor 20 Lite has a 6.21-inch Dewdrop FullView display with a Dynamic prism-shaped gradient color body. It mimics the look of its more premium siblings, but for less cost.


As a midrange-specced Honor phone, it’s powered by the widely-used (within the Honor and Huawei family) Kirin 710 processor paired 4GB of memory and 128GB of internal storage. Unsurprisingly, it runs Android Pie-based EMUI 9.0 out of the box.

Honor 20 Lite | Image credit: Honor

Camera-wise, it has three rear AI cameras: a main 24-megapixel sensor, an 8-megapixel ultra wide-angle shooter, and a 2-megapixel depth sensor. In the front, there’s a 32-megapixel selfie camera inside the display’s notch.

The phone’s 3400mAh battery is respectable, but it doesn’t support SuperCharge and it charges through a micro-USB port. For comparison, the P30 Lite from Huawei already has a reversible USB-C. Additionally, the phone’s fingerprint reader is located on its back.

The Lite model is already available in stores in Europe for EUR 299 or around US$ 335 when converted.

SEE ALSO: Honor 20 Pro goes official with four rear cameras and 30x digital zoom

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Honor 20 Pro ties with OnePlus 7 Pro on DxOMark

Even beats the Huawei Mate 20 Pro

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Honor has never been one to make noise on DxOMark’s camera performance charts, but the company finally felt that it’s time to set a high bar for all flagship smartphones to follow.

The Honor 20 Pro, which is the brand’s latest and best smartphone to date, earned a score tof 111 on DxOMark’s mobile ranking. That’s right below the Huawei P30 Pro and Samsung Galaxy S10 5G, plus it ties with the recently launched OnePlus 7 Pro.


It’s a major statement to say the least, and puts the Honor 20 Pro on the map as one of the best pocket shooters in the market.

When you check out its specs sheet, you wouldn’t be too surprised by the high score. The Honor 20 Pro has a 48-megapixel main camera with a bright f/1.4 aperture, 16-megapixel ultra-wide shooter, 8-megapixel telephoto unit, and a 2-megapixel macro option. Indeed, that’s as much variety as a smartphone can get.

In addition, the chipset that processes the P30 Pro’s images — the Kirin 980 — does the same work for the Honor 20 Pro’s photos. The broken-down scores of 117 for photos and 97 for videos simply prove that this Honor flagship is every bit as capable as its parent company’s best.

With a starting price of EUR 599, this is quite a deal for the camera performance you get out of it. You can learn more about the Honor 20 Pro in our unboxing and hands-on video:

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