Features
What is PLDT doing about its recent internet service issues?
Internal struggles lead to disgruntled customers
It’s needless to say, but the internet service in the Philippines leaves a lot to be desired. Not only have hard numbers shown poor internet performance in the archipelago, social media has been seeing a never-ending eruption of complaints about every provider, as well.
While steps have been taken to bring the Philippines up to speed with other countries through the use of next-generation 5G mobile networks by next year, citizens aren’t convinced, and internet in the country is still facing a slippery slope.
One incident that has been affecting local provider PLDT (Philippine Long Distance Telephone Company), in particular, is causing a lot of turbulence to both its workers and customers.
Reports have circulated that PLDT had recently terminated over 7,000 contracts from its workforce, causing many homes and offices with internet problems to be put on an indefinite hold. PLDT denied the allegations, citing that the DOLE (Department of Labor and Employment) was the one that ordered these contractual workers to halt their service to the company.
DOLE fired back by stating that PLDT’s workers are “employed by unqualified service providers” and PLDT has been warned months in advance. At the same time, disgruntled PLDT employees took to the streets in a recent protest.
LOOK: Around 1,500 PLDT employees protest in Mendiola, Manila | via @MMDA
📷 @jjayponce pic.twitter.com/4dbVXSjPQf
— CNN Philippines (@cnnphilippines) July 12, 2018
Whatever the case, these employees aren’t the only victims here, as customers are experiencing the harsh aftereffects, too.
My own team has been a victim of this ongoing debacle. After having absolutely no Fiber connection for nearly two months, it was only yesterday when our situation was dealt with and a service crew paid a visit to our home office to bring our internet back.
This came after we had to sit through hours and hours of being put on hold by PLDT’s customer service. We simply wanted to know what was wrong and when we’d get our connection back; all we were told was that they’ll look into it, but nothing came of it until someone finally arrived yesterday. They have yet to offer any rebate for the weeks of service loss.
A friend of mine has been on PLDT’s hotline for over a month now, trying to figure out why his DSL speeds are way, way below the advertised 5Mbps. “When I’m lucky, it becomes as fast as 1Mbps, but I usually deal with speeds of around 0.1Mbps,” Mr. Iglesias told me in a chat. “Whenever I’d call the hotline to complain, I’m either put on hold for an hour or get no response at all.”
A PLDT customer who requested to be kept anonymous mentioned that his service “truly sucks” after the first 12 months of his 24-month contract were completed. “With regards to our internet, there are times we have no connection even though the LEDs of our modem are lit up,” he said. “We were requested to wait for seven to 30 minutes maximum just so we can speak to a ‘live’ agent and not an answering machine. Worse, from last night until now, our landline has no dial tone so we cannot call their hotline to report.”
Another source who works for PLDT (and also wishes to remain anonymous) was given an instant promotion to manager when most of her team was laid off at the end of June. “I had no choice. Now I’m handling all the customer complaints on my own,” she said.
And these are just a handful of cases. Social media is littered with angry posts about PLDT’s unsatisfactory — and sometimes non-existent — service.
You may now DM us your details, Mike. :) Send them to us and we will assist you regarding the concern.
— PLDT Cares (@PLDT_Cares) July 11, 2018
Welp! Since you obviously don’t care about most our concerns and no plans of getting them fixed. Might as well file a formal complain to DTI. Let’s see where this road’s going to take us. I just hope that other customers would do the same. @DtiPhilippines
— Paulo Gan (@nu_pgan) July 3, 2018
We still haven’t gotten any feedback from our technical team in regard to the trouble that you’re having with our service, Mac. Another follow-up was sent to them to expedite the resolution. Just kindly keep your communication lines open for any possible feedback. Thank you.
— PLDT Cares (@PLDT_Cares) June 30, 2018
Why is there no response on the FB messages I sent you. Your email address doesn’t work, your hotline, and even the PLDT Office in Pasig Rotunda can’t resolve our simple request. PLEASE check your messages, we are paying for a non-existent service.
— 🅽🅴🆁🅸🅴 | ℓσνє & ℓιgнт тσ єνєяуσиє 😘 (@nerie_b) July 2, 2018
Thank you for bringing this to our attention, Bryan. Don’t worry, we have this escalated to our higher management for proper handling. Rest assured that this matter is now being looked into.
— PLDT Cares (@PLDT_Cares) June 21, 2018
Wanting to dig deeper, I reached out to Ramon Isberto, Head of Public Affairs at PLDT, for answers.
Isberto explains that the DOLE’s order to regularize these 7,300 workers is “inconsistent with applicable law, jurisprudence, and the documentary and testimonial evidence.” And even though PLDT was issued a cease and desist order, call center and BPO companies have been exempted from similar regulations related to the coverage of labor contracting restrictions.
Referencing to allegations that PLDT terminated thousands of contracts, Isberto reassures that “it simply does not make any sense for PLDT to terminate these contracts in this way.”
Finally, he says that they’re taking care of everyone’s welfare and the “duty to deliver quality services to customers.” That last bit is what I’m least confident about.
PLDT’s Twitter handle is “PLDT_Cares” and while they do care a whole lot about becoming the country’s go-to source for everything internet, I wonder what’s being done to take care of the ever-increasing number of complaints being filed each day.
We currently have this to hold on to.
— PLDT HOME (@PLDTHome) July 1, 2018
Not much, but it’s all we have.
There’s a passport-sized revolution upon us, and we’re here for it.
After the HUAWEI Pura X Max and Samsung Galaxy Z Fold8, September 2026 showed us two more joining the fray: the Xiaomi 18 Fold and the much-awaited and plenty-rumored iPhone Duo.
While all four share a similar form factor, they don’t exactly all share the same approach to it. And while we’ve yet to spend significant time with most of them, we’re gonna go ahead and jump the gun and list what we think each one did right.
Think of this as more of a collective first impression or Match Pulse.
Samsung gets the weight right
Samsung being a foldie veteran shows up here.
When I first held the Galaxy Z Fold8, I was pleasantly surprised by how light it was. At 201g, it’s the lightest of these four by a pretty significant margin. The Xiaomi 18 Fold comes in at 219g, the HUAWEI Pura X Max at 229g, and the iPhone Duo at 254g.
That’s thoughtful design, and definitely a result of Samsung having at it for years.
This is one of those things that doesn’t necessarily jump out on a spec sheet. But it matters when you actually have the phone in your hand. A passport-sized foldable is supposed to give you more screen without feeling like you’re carrying around a tiny tablet.
Samsung seems to understand that balance particularly well.
Xiaomi gets the cameras right
We’re not gonna talk about camera performance here. Just the cameras present and how they’re laid out.
In that regard, the Xiaomi 18 Fold is a runaway winner for me.
It has a 200-megapixel main camera, a 50-megapixel ultrawide, and a 50-megapixel 3.5x periscope telephoto. All three are part of Xiaomi’s Leica camera system.
That telephoto alone makes the setup feel much more complete than what some of the other passport-sized foldables are offering.
Then there’s the physical layout. Xiaomi puts the three cameras in a horizontal arrangement across the upper portion of the rear panel. It looks clean, but more importantly, it should help keep the phone from rocking around as much when you put it down on a flat surface.
That’s the kind of small design decision I appreciate.
You’re not just getting a foldable with cameras slapped onto the back. You’re getting a flagship-style camera system that also happens to fold.
Android gets the big screen right
This is where Android still has Apple beat.
The whole point of opening a passport-sized foldable is getting more screen. Android has spent years figuring out what to actually do with all that extra real estate.
On Samsung, you can run apps side by side, resize windows, use pop-up windows, save app pairs, and take advantage of Samsung’s broader Multi Window and DeX features. Huawei has also built out its own split-screen and floating-window tools.
Apple is finally entering that conversation with the iPhone Duo. Its iOS 27 implementation allows two apps to run side by side (you just can’t resize them like you can on Android), two windows of the same app, quick app swapping, and saved app pairs.
That’s actually a pretty big deal. But Android has been doing this for years.
The passport-sized foldable isn’t just a bigger screen. It should let you do more things at once. Android understands that part of the assignment.
Apple gets the transition right
@gadgetmatchiPhone Duo maxxing 😮💨♬ original sound – GadgetMatch
This might be Apple’s biggest contribution to the passport-sized foldable.
The iPhone Duo doesn’t simply take iOS and stretch it across a bigger display. Apple has reworked the experience around the fact that the phone can physically change shape.
Both displays share the same aspect ratio, which means content can move between the outer and inner screens without feeling like you’re jumping between two completely different phones. iOS 27 also moves controls to the side when the Duo is open, adjusts app layouts for the wider canvas, and introduces Split View for the first time on iPhone.
There’s also the rather clever StandBy implementation. Put the Duo down in a tent orientation and it can turn into a little smart display, even without being plugged in.
Apple Pencil support is coming later this year, too, and it works on both displays.
This is very Apple.
The hardware is new, but the software is doing a lot of the work to make the new thing feel familiar.
Samsung gets the overall shape right
This one is completely subjective.
Personally, I prefer the square-ish, sharp-edge look of the Galaxy Z Fold8. I’ve seen plenty of people praising the D-like shape of the Duo — was that deliberate or just a happy coincidence? — and the more rounded look of the Pura X Max and Xiaomi 18 Fold.
But looks-wise, the Galaxy Z Fold8 just stands out to me.
There’s something about the balance and more symmetrical look of the Fold8 that seems more user-friendly compared to the no-love-for-lefties approach of the Duo, especially software-wise.
That’s obviously a personal preference. But that’s kind of the point.
We’re now at a stage where these devices aren’t all trying to look like the same thing.
The passport-sized foldable is becoming a design language of its own.
Android gets customization right
@rodneil Galaxy Z Fold8 – 3 different wallpapers: Folded, Landscape unfolded, Portrait unfolded #GalaxyZFold8 ♬ Kitty (MOMO) – MISAMO
Much has been said about the unfolding animation of the iPhone Duo. That’s cool for sure.
But if you’re after making a passport foldie truly feel like yours, Android is still the playground.
With Samsung specifically, Good Lock is your customization best friend.
You can tweak the interface, the lock screen, gestures, multitasking behavior, and plenty of little things that make a Galaxy feel less like the phone Samsung shipped and more like the phone you set up.
It’s not necessarily the sexiest feature to put on a spec sheet.
But after you’ve lived with a foldable for a while, those little things add up.
Samsung dropped the ball on the stylus
This is a weird one.
Samsung had S Pen support on the Galaxy Z Fold3, Fold4, Fold5, and Fold6. Then it dropped support with the Fold7. The Galaxy Z Fold8 and Galaxy Z Fold8 Ultra doesn’t support the S Pen either.
That’s a pretty significant omission for a device that unfolds into something approaching tablet territory.
The S Pen had plenty of fans. And you can absolutely argue that a stylus makes even more sense on a foldable because you suddenly have a much larger canvas for writing, drawing, editing, and annotating.
Apple, meanwhile, has promised Apple Pencil support for the iPhone Duo later this year.
Now, they’ve broken (or at least delayed) some promises before, so this is still a wait and see.
But it’s funny seeing Apple move toward a feature Samsung had already established on its Fold line.
The battery race is getting interesting
We still can’t fully compare this usage-wise. We haven’t spent enough time with all four devices to make any meaningful real-world battery call.
So we’re just gonna give you the numbers on paper.
The Xiaomi 18 Fold is the battery monster here with a 6,000mAh cell, alongside 67W wired and 50W wireless charging. Samsung’s Galaxy Z Fold8 has a 4,800mAh battery with 45W wired charging.
Apple doesn’t publish the iPhone Duo’s battery capacity in the same way, so we’ll leave the mAh comparison there rather than pretending the numbers are directly comparable.
This is one area where Xiaomi’s approach is particularly interesting.It has managed to put a 6,000mAh battery into a device that weighs 219g. That’s a pretty compelling combination on paper.
And then there’s performance
Same refrain as the battery here.
We’re not going to pretend that chipset names alone tell us which phone is going to be faster in actual use. Especially with four different platforms, operating systems, thermal designs, and software stacks involved.
But the hardware underneath is certainly no joke.
The Galaxy Z Fold8 runs on Snapdragon 8 Elite Gen 5 for Galaxy. The Xiaomi 18 Fold introduces Xiaomi’s own XRING O3 processor. And the iPhone Duo gets Apple’s A20 Pro, the same chip family used in the iPhone 18 Pro models.
The interesting part isn’t really which one wins the benchmark race. It’s that none of these companies seem to be treating the passport-sized foldable as a compromise device.
They’re putting flagship-class silicon, serious cameras, big batteries, and increasingly sophisticated software into this format.
And that’s probably the biggest thing to get right.
The passport foldable is becoming a thing
Exciting times are unfolding for the passport-sized foldable.
What’s interesting isn’t that these four phones are similar. It’s that they’re different.
Samsung has spent years figuring out how to make a big foldable thinner and lighter. Xiaomi is going all-in on cameras and battery. Huawei has its own interpretation of the compact, wide form factor. And Apple has arrived with a completely new take on how iOS should behave when the screen itself changes shape.
Between the Galaxy Z Fold8 being a big hit and the buzz generated by the iPhone Duo, it’s not far-fetched to think other brands will throw their own take at the form factor pretty soon.
And we’re totally here for it.
Cosmic Orange had a good run. For one generation, Apple’s “brave” iPhone Pro color turned into the flex color of 2025, and Android brands spent the better part of a year chasing that same citrus glow on everything from budget phones to tablets.
That cycle just repeated itself, except this time the copying started before the original even launched.
Apple made it official recently: the iPhone 18 Pro’s flagship shade is Burgundy, a deep red that leans warm and shifts toward purple depending on the light.
It’s the successor to Cosmic Orange, and Apple’s own language calls it “sophisticated.” Fair enough.
But Burgundy didn’t sneak up on the industry when Apple’s event wrapped. It’s been the worst-kept secret in tech since spring, when the first “dark cherry” and “deep red” leaks started making rounds.
By the time Apple actually confirmed the color on stage, at least four other phone makers had already shipped something wine-toned of their own.
Xiaomi got there first, on purpose
The Xiaomi 18 Fold, the company’s first wide-format foldable, launched with a Cherry Red colorway that multiple outlets pointed out looked a lot like Apple’s rumored shade, months before Apple confirmed anything.
Xiaomi timed the whole announcement to land just ahead of Apple’s own event, essentially racing to market with the same design language and a matching color story.
Whether that’s coincidence or a very calculated troll depends on how cynical you want to be about the smartphone industry, and honestly, you should be pretty cynical about it.
HUAWEI’s been circling this shade for a while
HUAWEI didn’t need to react quickly because it was already in the neighborhood.
The Pura X Max shipped in a Bordeaux Red, and the newly launched Pura X View came in a Shadow Red variant that sits comfortably in the same wine family.
HUAWEI has actually been rotating red-adjacent colorways across the Pura X lineup since last year, with Stylish Red and Stylish Orange finishes added as running refreshes rather than one-off marketing stunts.
TECNO didn’t just match the color, it named the reference
The TECNO Camon Slim 5G might be the most self-aware entry in this whole cycle.
It launched at IFA with a Burgundy Red option sitting alongside artist-inspired finishes like Van Gogh Blue and Neo Mondrian, and GSMArena‘s own unboxing coverage flat out called the color “iPhone 18-anticipatory.”
TECNO wasn’t hiding what it was doing. It saw the leaks, built the phone, and then, shipped it before Apple’s event even happened.
This isn’t Burgundy’s first lap
Wine-colored phones aren’t new, they just don’t usually get a moment like this.
Samsung quietly ran a Burgundy Red Galaxy S8 as a limited South Korea release back in late 2017, then brought the same shade back for the Galaxy S9 and S9+ the following year alongside Sunrise Gold.
A Burgundy Galaxy Z Fold4 later became an online-exclusive color that didn’t cost extra despite the exclusivity. None of those got the fanfare Apple’s version is getting now, mostly because Samsung treated Burgundy as a nice-to-have rather than the hero shade.
Burgundy used to be the tasteful alternative color buried three options deep in a lineup. Now, it’s the one every brand wants on the box art.
Why burgundy, and why now?
The appeal is pretty straightforward once you look at what came before it. Bright colors like Cosmic Orange photograph well but can feel a little loud on a device you’re carrying around all day.
Burgundy splits the difference. It reads as premium in product shots and it doesn’t look like a toy in person. Yet, it still stands out next to a wall of black and silver phones on a shelf.
It’s the color equivalent of a phone trying to look expensive without trying too hard. And after a year of neon everything, that’s clearly what buyers and brands both wanted.
Whether Burgundy becomes as inescapable as Cosmic Orange did remains to be seen. But for a color Apple hadn’t even confirmed until its event, it’s already had one of the busiest years any smartphone shade has had in a while.
Hands-On
Apple iPhone 18 Pro Series Hands-on
And everything announced during Apple’s September 2026 Event
The latest Apple event isn’t just about the shiny new Apple Duo. There’s a lot to talk about!
In this video, we break down everything Apple has announced during their September 2026 keynote.
First, there’s the updated iPhone 18 Pro and 18 Pro Max. That’s alongside their design and color changes, battery and performance improvements. Even that massive camera upgrade.
There’s even the ANC-infused AirPods 5 alongside the newer Apple Watch Series 12 and Apple Watch Ultra 4. Plus, the latest software updates coming to both these wearables.
So, are these worth the upgrade?
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