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All burned out: Samsung’s Galaxy Note 7 is done for

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Samsung did something today I thought it would never do — not after what had occurred recently. All across the company, stockholders, executives, and staff must have thought the same thing.

The Galaxy Note 7 should’ve been fixed. That’s the whole point of the recall, exchange, or whatever it is Samsung did the past couple of weeks on an unprecedented scale — all that effort should have resulted in a safer phone than when it first arrived in stores. Even though its propensity to spontaneously combust in your hand or in your home should be the least of your concerns when deciding on your next handset.

Yet, clearly — pardon me — the fire on the Note 7 hasn’t died down. And it has forced Samsung to ask carriers and retailers worldwide to “stop sales and exchanges” of the troubled phone and tell customers to “power down and stop using” their device altogether. Again — and at a time when the company was starting to win back the trust of affected customers with swift action and accountability, along with apologies and compensation.

[irp posts=”4358″ name=”How to tell if your Samsung Galaxy Note 7 has faulty or ‘safe’ battery”]

For a while, things seemed to be going well enough. I was there to witness first-hand how genuine company representatives were to Note 7 owners who exchanged their phones on the first day of Samsung’s replacement program in the Philippines. Samsung even put out a press release saying more than one million customers around the world are using “safe” Note 7 units. How long ago those times seem.

Today’s announcement puts the final nail in the Note 7’s coffin; or, more accurately, its black cardboard box. Not that critics and consumers alike didn’t see it coming. As The Verge notes, at least five incidents of replacement units igniting were reported in the U.S. alone within the past week.

Today’s announcement puts the final nail in the Note 7’s coffin.

A Note 7 caught fire on a plane, prompting airline staff to evacuate those inside; a man in Kentucky woke up to find his bedroom filled with black smoke from his burnt replacement device; a Virginia native saw his Note 7 “burst into flames” on his nightstand just two days ago. Many more incidents were reported across China, Taiwan, and South Korea.

It all seems like a replay of the same nightmare scenario Samsung found itself in a month ago. Which is a shame, because I really like the Galaxy Note 7. The rest of the folks here do so, too. So do a bunch of other people in tech, as well as consumers who want their handsets big and cutting edge. Beyond the top-shelf specs, the Note 7 has fancy looks; it has fancy features (the retina scanner is more useful than I predicted); it has fancy everything — including price.

[irp posts=”4473″ name=”You should replace your Samsung Galaxy Note 7 before it’s too late”]

Most importantly, Samsung tried to push the needle forward amid a stagnating industry mired in a prolonged technical slump. Perhaps, as others had suggested, it tried too hard, having recently found out about the “dull” iPhone 7 and iPhone 7 Plus.

We’re already months behind its fall launch, but the Note 7 obviously still isn’t market-ready, for whatever reasons. But its rivals are. And in the coming months, you can expect to see Samsung’s fiercest competitors pounce on the opportunity to sell more big-screen handsets while throwing shade at Samsung’s misdeeds and misfortunes. Sick of seeing those new phone commercials? Well, too bad — you’re probably going to see more of them.

Perhaps Samsung tried too hard to push the needle forward amid a stagnating industry mired in a prolonged technical slump.

This site had a lot of content planned for Samsung’s co-flagship, and the operative word here is “had.” The post-crisis review, the how-tos, the related videos — they’re all in the past tense now. The recommendation I made in early August is also no longer accurate; the best advice I could give anybody still using the Note 7 is the same one Samsung is dispensing with urgency: Turn off your device immediately and return it to a store for a refund or another handset. Period. No ifs and buts.

What was supposed to be the most important Samsung smartphone yet had crashed and burned unlike any other, leaving in its trail more questions about the company’s commitment to consumer safety than anything else. Samsung, it bears noting, did the right thing and went to great lengths to keep the battery issue in check. It halted sales and issued a global recall of potentially flammable handsets — twice, following a botched first try.

[irp posts=”1319″ name=”Samsung Galaxy S7, S7 Edge Hands On – Better than eyes can see”]

For the tech giant, maybe the best way to move forward is to eat a sizable slice of humble pie, drop the Note 7 altogether, and focus on the development of its other signature smartphone, next year’s S8. After all, it has enough in the coffers that it can afford to permanently discontinue the Note 7.

The longer this issue takes to resolve, the bigger the mess it makes. What it can’t afford is to let its reputation go up in smoke over one product that has caught fire a few times too many.

Hands-On

Huawei Mate 20 Pro Hands-on: Best phone of 2018?

Huawei outdoes itself again

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In an industry where incremental updates are the new norm, Huawei manages to wow us again — barely a year after the release of the P20 Pro. The Chinese company is back with the Mate 20 and Mate 20 Pro which might just be the best among the best this year.

In this video, we go over the phones’ new designs, updated cameras, and new memory card format. We also go through the differences between the Huawei Mate 20 and Mate 20 Pro.

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Huawei Mate 20 vs Mate 20 Pro: What are the differences?

Price isn’t the only factor

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Huawei has once again launched two flagships phones at the same time; one comes with a Pro moniker, while the other does not. Like before, there are some significant differences between the Mate 20 pair to take note of.

While we wait to get our hands on the Porsche Design Mate 20 RS and Mate 20 X, here are the two phones we already know everything about.

Display

One obvious difference is in their displays. While the Mate 20 Pro goes for a notched 6.39-inch 1440p curved HDR OLED display — certainly a mouthful — the regular Mate 20 has a 6.53-inch 1080p RGBW HDR LCD with a much smaller notch.

The Pro model justifies the larger notch by housing a more complex camera system for secured facial recognition, but if that doesn’t matter to you, the regular variant’s Dew Drop notch may be more appealing — and definitely less intrusive.

In addition, the Mate 20 Pro’s OLED tech allows it to curve the edges and equip an in-display fingerprint scanner. It’s essentially the more modern-looking design of the pair.

Performance

Since both models have Huawei’s Kirin 980 chipset installed, pure performance is virtually identical. The Pro and non-Pro also share the same memory and storage configuration of 6GB and 128GB, respectively, although the plain Mate 20 has a more affordable 4GB memory variant available, too.

Another minor difference: The 4200mAh capacity of the Mate 20 Pro, along with the more energy-efficient OLED, provides it with potentially longer battery life than what the Mate 20’s 4000mAh capacity and LCD panel offer.

A more significant advantage for the Mate 20 Pro is its inclusion of a 40W SuperCharge adapter in the package — noticeably better than the 22.5W output of the Mate 20’s. Plus, the Pro version can charge other phones wirelessly using wireless reverse charging tech.

Cameras

Perhaps, you’ll care most about the difference in camera quality and performance. While it’s too early to make photo and video comparisons, an initial look at specs shows that the Mate 20 Pro may have an edge.

There are three modules in place for the Pro: One is a 40-megapixel main camera, another has 20 megapixels and an ultra-wide lens, and the final unit offers 8 megapixels with 3x optical zoom

As for the Mate 20, its main camera has only 12 megapixels, the ultra-wide shooter settles for 16 megapixels, and the 8-megapixel telephoto camera goes up to only 2x optical zoom.

Despite the larger notch of the Mate 20 Pro, they share the same 24-megapixel selfie camera.

Pricing and colors

This part largely depends on where you reside, but in an ideal setting, all five colors — Emerald Green, Midnight Blue, Twilight, Pink Gold, and Black — should be available for both models.

Pricing is another matter, and it again depends per region. In Europe, the Mate 20’s 4GB+128GB configuration retails for EUR 799 and its 6GB+128GB model goes for EUR 849. The Mate 20 Pro’s sole 6GB+128GB variant costs EUR 1,049, making it more expensive by EUR 250 and EUR 200, respectively.

In Singapore, the Mate 20’s 6GB+128GB setup retails for SG$ 998, while the Mate 20 Pro is at SG$ 1,348 — a difference of SG$ 350.

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Huawei Mate 20 series first to have Nano Memory Card

Could this become a trend?

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Aside from introducing a host of flagship features to the freshly minted Mate 20 series, Huawei also introduced a new memory card standard, simply named Nano Memory Card.

It’s available on both the Mate 20 and Mate 20 Pro, and it effectively replaces the microSD slot we’ve become so accustomed to. The question is: What’s so special about it?

The simplest answer is that it has the same size as the nano-SIM card inside any smartphone today. Because of the identical dimensions, the secondary card slot doesn’t have to be designed differently, like what has been done for microSD cards.

In the case of the Mate 20 series, the removable card tray has back-to-back slots: one for the nano-SIM, and the other for either another nano-SIM or separate Nano Memory Card.

As of writing, Huawei will be offering 128GB and 256GB NM Cards, with speeds of up to 90MB/s. They’re hoping it’ll become the new standard, and are producing adapters for additional compatibility.

It’s certainly a more efficient way of adding physical storage to a handset, and allows manufactures like Huawei to use the saved space for other features, like a large battery.

Looking ahead, it seems only logical for other smartphone brands to follow suit, but that would mean consumers would have to buy into a whole new standard and let go of their microSD cards.

The same thing happened with the introduction of the USB-C port, wherein users had to replace their micro-USB cables for the newer, more intuitive system. It’s been a gradual process, but definitely rewarding.

It’ll take a while before we find out if this will become a trend, but for now, we should appreciate Huawei’s courage in taking the first, big step.

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