Enterprise

Dell taking concrete steps towards sustainability, inclusivity

With the help of digital data

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Once in a while, tech companies unveil their roadmaps to orient their mission, vision, and goals into the future. Peering into roadmaps, however, is not enough. Tech companies also need to fulfill their objectives and ensure progress at every step of the way.

Only then will they make progress a reality by ensuring concrete steps to the future.

For Dell, making progress a reality is a matter of listing down bold agenda. As part of its “Progress Made Real” campaign, the company has unveiled three innovative goals it will accomplish by 2030. The company hopes its moonshot goals will drive responsibility and innovation while making societal impact.

Here are Dell’s goals as part of its campaign.

Advancing sustainability

Dell is following the general trend of most companies in reducing carbon footprint and using recyclables with its products. Unlike most companies, however, the company stated concrete goals by 2030 that will make it accountable to the planet.

One of those is recycling an equivalent product for every Dell product a customer buys. Now that’s a bold goal — but necessary if the world will eliminate e-waste. Elsewhere, Dell is also announcing the start of a circular economy by making products from recycled or renewable materials.

That goal is not just an empty promise — after all, Dell already started using bamboo packaging on its XPS 13 laptops.

What remains to be seen, however, is the company’s commitment to 100 percent recycled or renewable materials in all its packaging.

Cultivating inclusion

Part of Dell’s goals for 2030 is ensuring gender inclusivity in its workplace. As such, the company wants 50 percent of its global workforce and 40 percent of global managers to be women.

According to Ronnie Latinazo — Dell’s country manager for the Philippines — the country comes ahead of this goal with 45 percent of the workplace comprised of women.

Country Manager Ronnie Latinazo discussing the future of Dell’s technologies

By 2030, Dell wants 95 percent of its workers educated yearly on issues regarding unconscious bias, harassment, micro-aggression, and privilege. Such a bold goal is sorely needed at a time when more cases of sexual abuse are being uncovered every year.

The company is not lagging on these goals as it already took the first steps with its annual women empowerment summit, which inspires women in the workplace to do more and go the extra mile.

Shaping an ethical company

Establishing a company with ethics at its core means transforming the lives of many people and respecting fundamental human rights. Dell hopes to achieve 75 percent worker participation in charitable giving and community volunteerism. With the help of digital data, the company will make it easier to measure and monitor sustainable living goals for more than a billion people on the planet.

Privacy, as one of the fundamental human rights, remains a top priority for the company’s 2030 goals. By fully automating data control processes and making it easier to access customer’s data, Dell hopes to lead the way when it comes to digital privacy in the 21st century and beyond.

To ensure fulfillment of these goals, the company partnered with its workers, customers, and third-parties in fine-tuning and making progress towards these a reality.

Unveiling a streamlined PowerOne system

Along with making progress in sustainability and inclusivity, Dell is pushing ahead with the expansion of its cloud products designed for business managing dedicated data centers.

Dell recently launched its PowerOne infrastructure, which automates every step in creating and managing a data server for cloud deployment. As such, IT professionals will spend lesser time figuring out how to make software work to ensure smooth operations.

PowerOne is fully automated and uses Kubernetes and Ansible as its back-end technology. It is made up of other singular components such as PowerEdge, PowerMax, PowerSwitch, and PowerProtect. Gone are the days when businesses need to purchase these components individually since they can buy PowerOne to take care of everything.

“We believe that PowerOne would be a game-changer in the industry because it is the first autonomous infrastructure in the market,” said Ronnie Latinazo.

To know more about PowerOne, head to Dell EMC’s site for more information.

Making progress a reality

Dell is facing a challenging decade ahead as it unveils its goals towards a sustainable and inclusive future. With a plethora of options to choose from, the company is ensuring it will be the customers’ go-to brand for everyday computing and professional needs.

Enterprise

Samsung is selling the Galaxy Z Flip’s screen to competitors

Despite all the negative criticism

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Do you believe in the power of foldable smartphones? Today’s biggest foldable phone makers want you to buy into the new technology — whether it’s the pioneering Galaxy Fold or the refreshed Motorola razr. However, as you might have seen recently, foldable technology is still miles away from perfection. Touted as the next revolution of smartphones, the flexible display still suffers issues in durability.

Despite all that, Samsung is cashing in all its chips on the imperfect technology. Announced today, the South Korean tech giant is selling its new technology — dubbed as Ultra-Thin Glass (or UTG) — to competitors. The patented technology is up for grabs to anyone willing to pay Samsung for it.

The company is selling the display under the tagline “Tough, yet Tender.” The branding alludes to the 30μm panel that supposedly goes beyond the capabilities of last year’s model — at least, according to Samsung.

Currently, the UTG is still exclusive to the Galaxy Z Flip — which is getting some flak of its own. It will likely make its way to other Samsung devices in the future as well.

Unfortunately, Samsung has not confirmed any willing customers at the moment. However, the company is also enjoying a modicum of market leadership, owing to its early adoption (and development) of the technology. With the sale announcement, they can capitalize on other companies’ desires to build their own foldable phone.

Regardless, foldable technology is still an imperfect art. Though the Galaxy Z Flip allegedly sold out already, the device’s reception is up in the air. Who knows where foldable technology will fare in the future?

SEE ALSO: Samsung’s customer service offerings you might not know about

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Enterprise

Samsung’s customer service offerings you might not know about

Remote support, 24/7 live chat and more

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One thing you must always consider when buying an electronic device is the scope of warranty and support reliability. Most manufacturers fail in either one, but poor support reliability is a more common issue. Having reliable manufacturer support for your device is critical especially that devices inevitably break down in time.

Samsung recognizes the merits of having reliable support for its devices. As such, it launched three support mechanism where its consumers can choose from when their devices need troubleshooting.

Remote Service

Samsung consumers who bought handheld devices, TVs, and digital appliances can avail of remote support services for help and troubleshooting. By accessing the support app on their devices, consumers can place a secure call to the customer service team. A dedicated team of engineers can then remotely view and control specific device settings, and provide product assistance.

Live Chat

Consumers can also access the live chat feature available on Samsung’s website. This feature is also available through the Samsung Members’ app, which can be downloaded on the Google Play Store. Having a live chat enables consumers to ask the customer service anytime, anywhere. This is handy especially when a Samsung appliance breaks down, and there are no nearby technicians or service centers available.

After-sales services

Apart from offering convenient remote service and a 24/7 live chat, Samsung also offers a variety of after-sales services for the consumer’s peace of mind. These various services make cumbersome troubleshooting a thing of the past and give consumers a sense of security when buying a Samsung device or appliance.

  • Nationwide service network — Samsung has over 150 authorized service branches where they can bring small appliances (40 inches and below) for troubleshooting with dedicated technicians.
  • In-home service — Consumers with bigger appliances can schedule a home visit from dedicated technicians.
  • Support hotline — Those opting to call Samsung’s hotline may do so by dialing #GALAXY or #425299 for mobile devices. For appliances, they can call the toll-free hotline 1-800-10-7267864 (PLDT) or 1-800-8-7267864 (Globe).
  • Online manuals — Samsung also has online tutorials and FAQs for its devices. They are readily available on Samsung’s website or through the Samsung Members’ app.

With a variety of support services available to consumers, Samsung is ensuring its consumers that the company is ready to help them especially when an inevitable breakdown occurs.

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Apple: Coronavirus might cause iPhone shortage

Won’t meet expected revenue by March

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If, during a tense situation, someone say that they are doing okay, there is a slight chance that things are going the opposite way. Today’s coronavirus epidemic, for example, has affected the tech industry more than it has proclaimed. For the most part, China-dependent companies — like Apple — have waved off any adverse effect caused by the rampant virus, despite taking precautions.

Unfortunately for them, deception can only last so long. Recently, Apple has released its quarterly guidance report for investors. Compared to the general populace, investors require utmost transparency. As such, Apple revealed the potential setbacks heading into the second month of the coronavirus situation in China.

Mainly, Apple doesn’t “expect to meet the revenue guidance” expected by March. Both supply and demand are falling especially in China.

On the supply side, Apple’s Chinese manufacturers are reeling from the forced closures enacted both by the Chinese New Year holiday and the coronavirus safety protocols. For now, the factories are remaining open (or have since re-opened). Regardless, Apple is working together with the factories to ensure worker safety. Because of the shifted focus, iPhone supplies will temporarily decrease and will likewise “temporarily affect revenues worldwide.”

On the demand side, Apple is mulling over the closures of their retail stores in affected Chinese regions. Naturally, without a retail store, maintaining adequate supply is useless. To Apple’s fortune, these closures are affecting only Chinese customers. Regardless, China is an important market for the iPhone maker.

As consumers outside China, we won’t likely feel Apple’s pains on the demand side. However, a shift in supply — even a tiny one — will ripple across the globe either through launch delays or delivery shortages. If you’re an Apple fan, you might want to hang on to your old iPhone a bit longer.

SEE ALSO: Apple starts the year with a bang in their latest revenue report

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