Smartphones

How to exchange your Samsung Galaxy Note 7 in the Philippines

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You’ve probably heard about it a million times. You’ve heard from the news, from your family and peers, and from Samsung. And you’ve heard right: A battery defect has caused a few Galaxy Note 7 phones to explode during and after charging

Samsung has since launched an internal investigation and found a “battery-cell issue” in batteries made in South Korea. More notably, the consumer electronics giant issued a sweeping recall of over 2 million Note 7 units worldwide on September 2nd, a week after the first incident was reported in South Korea. Sales have stopped, and a mandatory update that prevents affected phones from fully charging the battery has been rolled out.


Samsung on September 8 announced a replacement program where users in the Philippines could exchange their Galaxy Note 7 handsets for new ones that are considered safe. The company had previously told customers they should expect the safe Note 7 units from October 1st. The finer details of the announcement can be found here.

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Contents of the box of a new Galaxy Note 7 that is deemed safe

But seeing that we’re just a day removed from the start of Samsung’s exchange program, we thought it would be best to summarize what we know about it and what we’ve been told during our recent meeting with Samsung executives.

  1. First things first: The exchange program encompasses all Galaxy Note 7 devices sold through authorized retailers, including Lazada Philippines, and through carriers Globe Telecom and Smart Communications.
  2. Samsung is prepared to replace all 6,000-plus phones sold in the Philippines prior to the recall in one go. Even if everyone who had bought the phone somehow manages to show up on October 1.
  3. Users can also exchange the Note 7 for an S7 edge (Samsung will refund the price difference) or get their money back in full.
  4. Customers must bring the following: the retail box with all the included accessories; one ID; and a proof of purchase.
  5. Samsung recommends bringing the Note 7 to the store where the customer bought it. But if a unit was purchased in another part of the country — say, Davao — one can have it exchanged in a service location in Manila or another city. Proof of purchase will be required, of course.
  6. All those who return their handset from tomorrow will get a screen protector and a P1,000 gift certificate to use on any Samsung purchase.
  7. The new Note 7 units can be identified by a green battery icon on the status bar, and on the always-on and power-off screens; a black dot on the box; and their IMEIs or serial numbers. You can run a phone’s serial number against this database to find out if it is safe.

Samsung’s exchange program is currently ongoing in some parts of the world, and majority of customers seem to prefer getting a replacement Note 7 over the alternatives. Samsung earlier said around one million customers worldwide had exchanged their devices. Over 60 percent of old Note 7s have been returned in the U.S. and South Korea, 57 percent in Europe.

Samsung expects all recalled Note 7 phones in the Philippines will be returned by the end of the year. Galaxy Note 7 sales in the country will resume on — you guessed it — October 1st.

[irp posts=”9847" name=”Samsung earned record profits despite Note 7 recall”]

Her GadgetMatch

Honor 20 Pro Moschino edition unveiled

There are Moschino cases, too!

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This is not a drill.

With Honor’s announcement of their Honor 20 series came a fashion collaboration that definitely excites me. The Honor 20 Pro Moschino edition was just announced and I just love how extra it is.


The phone itself has the worlds “This is not a Moschino phone” stamped on the back in true Moschino fashion. Of course, there’s a matching wallpaper that says, what else: “This is not a Moschino wallpaper.”

There are also cases that follow that design lead…

My favorite, a case that features similar bold text for that Moschino flair and straps that you can even hook to your bag.

Though all designs are fresh, the partnership isn’t surprising. Moschino’s Jeremy Scott is known for collaboration, not to mention, Honor also teamed up with the Italian fashion brand for the Honor View 20’s design.

No details on pricing and availability for this particular version of the Honor 20 Pro is out yet but one thing’s for sure: I’m loving the fashion x tech partnership and I’m definitely hoping for more!

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Honor 20 Lite offers triple rear cameras for less price

The more affordable ones

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Honor 20 Lite | Image credit: Honor

Apart from the main Honor 20 and Honor 20 Pro models, there’s another Honor 20 phone: the Honor 20 Lite. As the successor to the Honor 10 Lite, the new budget-friendly Honor 20 variant is meant to be in the lower tier.

The Honor 20 Lite has a 6.21-inch Dewdrop FullView display with a Dynamic prism-shaped gradient color body. It mimics the look of its more premium siblings, but for less cost.


As a midrange-specced Honor phone, it’s powered by the widely-used (within the Honor and Huawei family) Kirin 710 processor paired 4GB of memory and 128GB of internal storage. Unsurprisingly, it runs Android Pie-based EMUI 9.0 out of the box.

Honor 20 Lite | Image credit: Honor

Camera-wise, it has three rear AI cameras: a main 24-megapixel sensor, an 8-megapixel ultra wide-angle shooter, and a 2-megapixel depth sensor. In the front, there’s a 32-megapixel selfie camera inside the display’s notch.

The phone’s 3400mAh battery is respectable, but it doesn’t support SuperCharge and it charges through a micro-USB port. For comparison, the P30 Lite from Huawei already has a reversible USB-C. Additionally, the phone’s fingerprint reader is located on its back.

The Lite model is already available in stores in Europe for EUR 299 or around US$ 335 when converted.

SEE ALSO: Honor 20 Pro goes official with four rear cameras and 30x digital zoom

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Honor 20 Pro ties with OnePlus 7 Pro on DxOMark

Even beats the Huawei Mate 20 Pro

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Honor has never been one to make noise on DxOMark’s camera performance charts, but the company finally felt that it’s time to set a high bar for all flagship smartphones to follow.

The Honor 20 Pro, which is the brand’s latest and best smartphone to date, earned a score tof 111 on DxOMark’s mobile ranking. That’s right below the Huawei P30 Pro and Samsung Galaxy S10 5G, plus it ties with the recently launched OnePlus 7 Pro.


It’s a major statement to say the least, and puts the Honor 20 Pro on the map as one of the best pocket shooters in the market.

When you check out its specs sheet, you wouldn’t be too surprised by the high score. The Honor 20 Pro has a 48-megapixel main camera with a bright f/1.4 aperture, 16-megapixel ultra-wide shooter, 8-megapixel telephoto unit, and a 2-megapixel macro option. Indeed, that’s as much variety as a smartphone can get.

In addition, the chipset that processes the P30 Pro’s images — the Kirin 980 — does the same work for the Honor 20 Pro’s photos. The broken-down scores of 117 for photos and 97 for videos simply prove that this Honor flagship is every bit as capable as its parent company’s best.

With a starting price of EUR 599, this is quite a deal for the camera performance you get out of it. You can learn more about the Honor 20 Pro in our unboxing and hands-on video:

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