Smartphones

How to exchange your Samsung Galaxy Note 7 in the Philippines

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You’ve probably heard about it a million times. You’ve heard from the news, from your family and peers, and from Samsung. And you’ve heard right: A battery defect has caused a few Galaxy Note 7 phones to explode during and after charging

Samsung has since launched an internal investigation and found a “battery-cell issue” in batteries made in South Korea. More notably, the consumer electronics giant issued a sweeping recall of over 2 million Note 7 units worldwide on September 2nd, a week after the first incident was reported in South Korea. Sales have stopped, and a mandatory update that prevents affected phones from fully charging the battery has been rolled out.

Samsung on September 8 announced a replacement program where users in the Philippines could exchange their Galaxy Note 7 handsets for new ones that are considered safe. The company had previously told customers they should expect the safe Note 7 units from October 1st. The finer details of the announcement can be found here.

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Contents of the box of a new Galaxy Note 7 that is deemed safe

But seeing that we’re just a day removed from the start of Samsung’s exchange program, we thought it would be best to summarize what we know about it and what we’ve been told during our recent meeting with Samsung executives.

  1. First things first: The exchange program encompasses all Galaxy Note 7 devices sold through authorized retailers, including Lazada Philippines, and through carriers Globe Telecom and Smart Communications.
  2. Samsung is prepared to replace all 6,000-plus phones sold in the Philippines prior to the recall in one go. Even if everyone who had bought the phone somehow manages to show up on October 1.
  3. Users can also exchange the Note 7 for an S7 edge (Samsung will refund the price difference) or get their money back in full.
  4. Customers must bring the following: the retail box with all the included accessories; one ID; and a proof of purchase.
  5. Samsung recommends bringing the Note 7 to the store where the customer bought it. But if a unit was purchased in another part of the country — say, Davao — one can have it exchanged in a service location in Manila or another city. Proof of purchase will be required, of course.
  6. All those who return their handset from tomorrow will get a screen protector and a P1,000 gift certificate to use on any Samsung purchase.
  7. The new Note 7 units can be identified by a green battery icon on the status bar, and on the always-on and power-off screens; a black dot on the box; and their IMEIs or serial numbers. You can run a phone’s serial number against this database to find out if it is safe.

Samsung’s exchange program is currently ongoing in some parts of the world, and majority of customers seem to prefer getting a replacement Note 7 over the alternatives. Samsung earlier said around one million customers worldwide had exchanged their devices. Over 60 percent of old Note 7s have been returned in the U.S. and South Korea, 57 percent in Europe.

Samsung expects all recalled Note 7 phones in the Philippines will be returned by the end of the year. Galaxy Note 7 sales in the country will resume on — you guessed it — October 1st.

[irp posts=”9847″ name=”Samsung earned record profits despite Note 7 recall”]

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Huawei Nova 4 goes official with holed display and 48MP camera

The second of its kind

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Samsung already launched theirs, so it’s now Huawei‘s turn to show the world their very own holed smartphone — the Nova 4. To meet higher expectations, Huawei has prepared two variants: a standard one and a “High” model with an ultra high-resolution camera.

The Huawei Nova 4 is the second smartphone to be officially unveiled with a hole in its display. The 25-megapixel selfie camera, which is usually placed inside a notch, now sits inside a 6.4-inch Full HD+ display. Interestingly, the Nova 4’s hole appears to be smaller than the Galaxy A8s’.

Similar to its predecessor, the Nova 4 is armed with a Kirin 970 processor. It’s not exactly the latest from Huawei’s silicon factory, but it’s still a flagship chipset. It then has 8GB of memory and 128GB of internal storage.

Aside from the display, the camera setup is also one of the Nova 4’s key features. The phone’s back has a similar design to the P20 Pro’s with vertically aligned triple cameras. The high-end variant has a 48-megapixel f/1.8 primary camera which is paired to a 16-megapixel ultra wide-angle shooter and a 2-megapixel depth sensor.

The standard Nova 4, on the other hand, is rocking a 20-megapixel main camera, but still has the same ultra wide-angle lens and depth sensor.

Android Pie-based EMUI 9 runs the show, while a sizable 3750mAh battery keeps the lights on. The phone fully supports Huawei’s own fast charging tech using an 18W fast charger.

The phone is only available in China (for now) starting at CNY 3,100 (US$ 450), while the “High” variant is selling for CNY 3,400 (US$ 495).

SEE ALSO: ‘Huawei stole from us before,’ Motorola CEO says

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Lifestyle

Tech deals that make for great Christmas presents

Here are some great Holideals for the holidays

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It is, yet again, the season of giving. And as fun as it all is, it can be a crazy time searching, shopping, and spending for gifts you’re unsure your loved ones would even like.

To preserve your sanity and to make sure you get your family presents they’ll surely enjoy, we’ve got a proposition: Why not get your family the gift of great internet? Think about it, it’s something they’ll love and definitely use. Plus, this season, PLDT and Smart offer the perfect Holideals with irresistible discounts and deals from their biggest holiday blowout yet! For your every gifting need, for every type of family member:

The newbies

Still don’t have your own home Wi-Fi? Now’s the best time to give your whole family the joy of streaming and surfing with blazing-fast speeds!

With Holideals, you can sign up for PLDT Home Unli Fibr Plan 1899 to enjoy speeds of up to 25Mbps, and save as much as PhP 3,600 with free installation and activation fees and zero cash out. It’s the perfect gift for your family, who’ll probably spend more time with you now that they can connect easily and more conveniently in the comfort of your home.

Already have a PLDT Home Fibr Plan at home? There are more deals, and those who love to get online to stream their favorite shows will love what’s coming…

For the movie lovers

If you’re already enjoying your PLDT Home Fibr Plan, why not surprise your family with a new add-on service like the TVolution Lite powered by Roku, the latest streaming device that lets you turn your TV into a digital entertainment powerhouse for only PhP 99 per month on top of your plan.

This sleek and powerful streaming device gives you easy and convenient access to all your favorite content on Netflix, Cignal, iflix, Fox+, and YouTube, so everyone in your family will surely love it.

It makes your plan even more worth it. This is how you say “I care” in 2018 and beyond.

On to the next deal!

For professionals who are leveling up

Every hardworking professional needs a hardworking smartphone, so why not give your loved one the latest flagship handset with the data-packed GigaX Plans? He or she most definitely deserves a new Samsung Galaxy Note 9, Huawei Mate 20, or Huawei Mate 20 Pro! Aside from getting huge discounts from Smart, you also get a chance to win raffle prizes when you sign up for a new GigaX Plan, so you better grab this opportunity.

But, that’s not all…

For the sibling who needs an LTE upgrade

For all you know, your brother or sister has yet to upgrade to an LTE smartphone! This is the best time to make it happen because you can avail of the latest LTE smartphones at a steal of a price when you apply for a Smart Postpaid Plan on the Smart Online Store. With this gift, you’ll never lose touch with your sibling.

For the friend you want to connect with all the time

Looking for a thoughtful addition to whatever you are giving your dear friends? You can’t go wrong with the Smart Prepaid Gift Card. Available at retailers nationwide, the especially designed Gift Card is not only very practical, but also sends a strong message to the person you want to always connect with — whether through calls, texts, or your favorite mobile apps!

There’s definitely something for everyone on PLDT-Smart Holideals! Go check it here nowHappy Holideals, everyone!

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Apple is getting sued for false advertising

They lied about screen size and resolution

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Everyone hates false advertising. If a company sells a product, you expect to get exactly what you paid for. Unfortunately, hyperbolic marketing is a thing. Often, companies will oversell their products to maximize sales. Of course, most people don’t mind. If a product works well, advertising doesn’t matter.

Regardless, there will always be a subset of the population that won’t stand for false advertising. Some are even litigious. In America, two people have sued Apple for just that.

In California and New York, two plaintiffs have filed suits against the company for false advertising. According to the extensive law document, Apple lied about their display size and screen quality.

Based on official spec sheets and advertising, the iPhone X and XS have a resolution of 2436 x 1125. The iPhone XS Max has a resolution of 2688 x 1242. However, Christian Sponchiado and Courtney Davis — the plaintiffs — argue that this doesn’t factor in the notch and the rounded corners.

Mathematically, the suit proves that Apple’s advertising is false. For example: instead of the advertised 2436 x 1125 resolution, the iPhone X and XS only have a possible resolution of about 2195 x 1125, a 10 percent discrepancy.

Additionally, the suit attacks Apple’s “it’s all screen” advertising. On launch, the iPhone XS, XS Max, and XR used wallpapers that obscured the notch. According to the suit, Apple intentionally hid the pixels for the “all screen” tagline.

The suit was filed in all 50 US states and the nation’s capital. It tries to appeal to the country’s trade laws. In the suit, both parties bought the latest phones and “suffered injury in fact and lost money because the [iPhones] did not provide the advertised screen quality, resolution, or size and was worth less than the phone he had bargained for.”

Among all of Apple’s various legal battles, this fight is one of the stranger ones to date.

SEE ALSO: Apple will not change its design next year, report says

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