Smartphones

How to exchange your Samsung Galaxy Note 7 in the Philippines

Published

on

You’ve probably heard about it a million times. You’ve heard from the news, from your family and peers, and from Samsung. And you’ve heard right: A battery defect has caused a few Galaxy Note 7 phones to explode during and after charging

Samsung has since launched an internal investigation and found a “battery-cell issue” in batteries made in South Korea. More notably, the consumer electronics giant issued a sweeping recall of over 2 million Note 7 units worldwide on September 2nd, a week after the first incident was reported in South Korea. Sales have stopped, and a mandatory update that prevents affected phones from fully charging the battery has been rolled out.

Samsung on September 8 announced a replacement program where users in the Philippines could exchange their Galaxy Note 7 handsets for new ones that are considered safe. The company had previously told customers they should expect the safe Note 7 units from October 1st. The finer details of the announcement can be found here.

samsung-galaxy-note-7-post-recall-20160930-02

Contents of the box of a new Galaxy Note 7 that is deemed safe

But seeing that we’re just a day removed from the start of Samsung’s exchange program, we thought it would be best to summarize what we know about it and what we’ve been told during our recent meeting with Samsung executives.

  1. First things first: The exchange program encompasses all Galaxy Note 7 devices sold through authorized retailers, including Lazada Philippines, and through carriers Globe Telecom and Smart Communications.
  2. Samsung is prepared to replace all 6,000-plus phones sold in the Philippines prior to the recall in one go. Even if everyone who had bought the phone somehow manages to show up on October 1.
  3. Users can also exchange the Note 7 for an S7 edge (Samsung will refund the price difference) or get their money back in full.
  4. Customers must bring the following: the retail box with all the included accessories; one ID; and a proof of purchase.
  5. Samsung recommends bringing the Note 7 to the store where the customer bought it. But if a unit was purchased in another part of the country — say, Davao — one can have it exchanged in a service location in Manila or another city. Proof of purchase will be required, of course.
  6. All those who return their handset from tomorrow will get a screen protector and a P1,000 gift certificate to use on any Samsung purchase.
  7. The new Note 7 units can be identified by a green battery icon on the status bar, and on the always-on and power-off screens; a black dot on the box; and their IMEIs or serial numbers. You can run a phone’s serial number against this database to find out if it is safe.

Samsung’s exchange program is currently ongoing in some parts of the world, and majority of customers seem to prefer getting a replacement Note 7 over the alternatives. Samsung earlier said around one million customers worldwide had exchanged their devices. Over 60 percent of old Note 7s have been returned in the U.S. and South Korea, 57 percent in Europe.

Samsung expects all recalled Note 7 phones in the Philippines will be returned by the end of the year. Galaxy Note 7 sales in the country will resume on — you guessed it — October 1st.

[irp posts=”9847″ name=”Samsung earned record profits despite Note 7 recall”]

Smartphones

Pixel 11 Pro Fold brings an improved foldable experience

Published

on

Today, Google launched three different flavors of the Pixel 11 series. If three levels of flatness aren’t enough, the series has a fourth option for you: a new and improved Pixel 11 Pro Fold.

Like the rest of the series, the Pixel 11 Pro Fold is lighter than its predecessor. It’s almost 10 percent lighter and around 1mm thinner than the Pixel 10 Pro Fold.

For a foldable, it’s also Google’s most durable. The foldable has the new scratch-resistant Super Actua display, touting 3600nits of brightness. Plus, the rear has a new glass fiber composite back cover, which Google says is “nearly impossible to crack.” It also has IP68 dust and water resistance.

Inside, the Pixel 11 Pro Fold comes with the new Tensor G6 chipset paired with 16GB of RAM.

For cameras, the foldable has the new 48-megapixel main sensor and a telephoto lens that touts up to 30x Super Zoom. The camera bar then comes in a smaller format on the top left corner of the rear.

Much like the regular phones, the Pixel 11 Pro Fold comes with the new HiLight feature, a notification dot that lights up (and can be customized) whenever notifications pop up.

Finally, the foldable has faster wired charging, promising half of the battery’s capacity in only 30 minutes of charging time. It’s also 20 percent faster with 25W Qi2.2 wireless charging built inside.

The Pixel 11 Pro Fold comes in two colorway options: Obsidian and Olive. It hits shelves in August 20.

Continue Reading

Smartphones

The Pixel 11 series is official!

The series comes in three models.

Published

on

The Pixel 11 series is here! Though we want to say we’re surprised, Google’s yearly flagships are often the least kept secrets heading into their respective debuts. While today is no different, there’s still a lot to look at underneath the microscope, so without further ado, here’s all the nitty gritty with the Pixel 11.

The series comes in three flavors: Pixel 11, Pixel 11 Pro, and Pixel 11 Pro XL. (Technically, there’s a foldable, but that deserves its own spotlight.)

In terms of design, the series shares in the same philosophy as its predecessors. However, the formerly sizable camera bar has reduced its thickness by 40 percent, making it much more comfortable in your pockets or even just laying flat on a surface.

All three models will come with the Google Tensor G6 chipset. It’s the company’s most powerful chip yet, touting 25 percent faster browsing and 15 percent faster app launches. All three will also start at 256GB of storage. Both the regular model and the Pro comes with Qi 2.2 25W compatibility.

Additionally, the Pixel 11 Pro and Pro XL comes with Google’s brightest Super Actua display, peaking at 3,600 nits of brightness. It’s also very durable with an anti-scratch display and a drop-resistant design.

As for cameras, the series starts with an upgraded 48-megapixel main sensor. The sensor takes in more light, allowing for better shots. Additionally, the improved chipset allows the camera to go up to 30x Super Zoom. Meanwhile, the Pro and Pro XL bump this even further with better light sensitivity and a Pro Zoom going up to 120x Pro Zoom.

Speaking of cameras, the camera bar now has something new called HiLight. If you’ve owned a Nothing phone, you’ll likely find this familiar. It’s a notification light that turns on (and can be customized) when you get notifications.

Price, availability

The Pixel 11 comes in four colorway options: Pistachio, Hibiscus, Frost, and Obsidian. It starts at US$ 899.

The Pro and Pro XL come in four different flavors: Canyon, Fog, Olive, and Obsidian. They start at US$ 1,099 and US$ 1,299, respectively.

All three phones go on sale starting August 20.

Continue Reading

News

HONOR isn’t taking the Robot Phone global — yet

The hardware is ready. The AI isn’t.

Published

on

The HONOR Robot Phone may have officially launched, but don’t expect this version to immediately make its way to global markets.

HONOR told media in Shenzhen that it currently has no plans to bring the current Robot Phone outside China. The main hurdle isn’t the hardware. It’s the phone’s AI experience, which is currently optimized for the Chinese market.

HONOR believes a future generation of the Robot Phone would be better positioned for a true global rollout once its AI experience is ready for markets outside China.

That doesn’t mean HONOR is abandoning the idea. Quite the opposite.

More than a phone with a moving camera

The Robot Phone is HONOR’s attempt to introduce a new idea to the smartphone market. It combines a smartphone with a 4DoF mechanical gimbal, allowing its camera to physically move. 

Its AI features take that concept further. YOYO Robot Mode can use voice commands, gestures, and AI tracking to control the camera. It can also automatically pan and tilt to keep a person in frame during vlogs, livestreams, and video calls. 

The phone also brings selected elements of ARRI Image Science and professional cinema workflows to its camera system. Its 200MP gimbal main camera supports 10-bit ARRI LogC3 recording, while ARRI Wide Gamut 3 and ARRI Looks give creators more control over their footage. 

But HONOR isn’t treating the Robot Phone primarily as a volume-driving product.

The company says its bigger goal is to introduce a new concept to the smartphone market and see what kind of effect it can have.

That makes the Robot Phone an interesting experiment for HONOR. The hardware is already here. The company now wants to learn what happens when a smartphone can physically move, respond to its surroundings, and use AI to help operate itself.

For now, though, China is where that experiment begins.

Continue Reading

Trending