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What is PLDT doing about its recent internet service issues?

Internal struggles lead to disgruntled customers

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It’s needless to say, but the internet service in the Philippines leaves a lot to be desired. Not only have hard numbers shown poor internet performance in the archipelago, social media has been seeing a never-ending eruption of complaints about every provider, as well.

While steps have been taken to bring the Philippines up to speed with other countries through the use of next-generation 5G mobile networks by next year, citizens aren’t convinced, and internet in the country is still facing a slippery slope.

One incident that has been affecting local provider PLDT (Philippine Long Distance Telephone Company), in particular, is causing a lot of turbulence to both its workers and customers.

Reports have circulated that PLDT had recently terminated over 7,000 contracts from its workforce, causing many homes and offices with internet problems to be put on an indefinite hold. PLDT denied the allegations, citing that the DOLE (Department of Labor and Employment) was the one that ordered these contractual workers to halt their service to the company.

DOLE fired back by stating that PLDT’s workers are “employed by unqualified service providers” and PLDT has been warned months in advance. At the same time, disgruntled PLDT employees took to the streets in a recent protest.

Whatever the case, these employees aren’t the only victims here, as customers are experiencing the harsh aftereffects, too.

My own team has been a victim of this ongoing debacle. After having absolutely no Fiber connection for nearly two months, it was only yesterday when our situation was dealt with and a service crew paid a visit to our home office to bring our internet back.

This came after we had to sit through hours and hours of being put on hold by PLDT’s customer service. We simply wanted to know what was wrong and when we’d get our connection back; all we were told was that they’ll look into it, but nothing came of it until someone finally arrived yesterday. They have yet to offer any rebate for the weeks of service loss.

A friend of mine has been on PLDT’s hotline for over a month now, trying to figure out why his DSL speeds are way, way below the advertised 5Mbps. “When I’m lucky, it becomes as fast as 1Mbps, but I usually deal with speeds of around 0.1Mbps,” Mr. Iglesias told me in a chat. “Whenever I’d call the hotline to complain, I’m either put on hold for an hour or get no response at all.”

A PLDT customer who requested to be kept anonymous mentioned that his service “truly sucks” after the first 12 months of his 24-month contract were completed. “With regards to our internet, there are times we have no connection even though the LEDs of our modem are lit up,” he said. “We were requested to wait for seven to 30 minutes maximum just so we can speak to a ‘live’ agent and not an answering machine. Worse, from last night until now, our landline has no dial tone so we cannot call their hotline to report.”

Another source who works for PLDT (and also wishes to remain anonymous) was given an instant promotion to manager when most of her team was laid off at the end of June. “I had no choice. Now I’m handling all the customer complaints on my own,” she said.

And these are just a handful of cases. Social media is littered with angry posts about PLDT’s unsatisfactory — and sometimes non-existent — service.

Wanting to dig deeper, I reached out to Ramon Isberto, Head of Public Affairs at PLDT, for answers.

Isberto explains that the DOLE’s order to regularize these 7,300 workers is “inconsistent with applicable law, jurisprudence, and the documentary and testimonial evidence.” And even though PLDT was issued a cease and desist order, call center and BPO companies have been exempted from similar regulations related to the coverage of labor contracting restrictions.

Referencing to allegations that PLDT terminated thousands of contracts, Isberto reassures that “it simply does not make any sense for PLDT to terminate these contracts in this way.”

Finally, he says that they’re taking care of everyone’s welfare and the “duty to deliver quality services to customers.” That last bit is what I’m least confident about.

PLDT’s Twitter handle is “PLDT_Cares” and while they do care a whole lot about becoming the country’s go-to source for everything internet, I wonder what’s being done to take care of the ever-increasing number of complaints being filed each day.

We currently have this to hold on to.

Not much, but it’s all we have.

Features

4 simple ways to improve battery life on your smartphone

You don’t need a power bank for this one

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Owning a smartphone has been a need for a lot of people over the past few years — not just for calling and texting your family and friends, but also helping you book a ride or take pictures. It’s essential that your phone is up and running at all times.

But, let’s say the night is still young and your phone’s battery is close to empty, say, around 25 percent left. You or your friends don’t have an available power bank, and there are no charging outlets in sight. You still need your phone to book an Uber or call your parents to tell them how you’re holding up. Say no more, because here are some tips on how you can make your phone last longer.

Force-close your apps

Let’s say you opened a ton of apps over the course of the day, and you kept them idle while using other apps in the process. Having a ton of idle apps open drains your battery despite just being in the background. Your phone is still using power from the battery to refresh your apps in the background, apart from delivering notifications from these apps.

While smartphones have been getting better at managing battery drain from these apps, what you can do is to simply force-close your unused apps. Android smartphones have a built-in feature wherein you can see all the recently accessed apps and regulate their usage. For iPhone users, simply access the Multitasking feature and close your unused apps and turn off the “Background App Refresh” setting.

Turn down your phone’s brightness and screen timeout

Another feature that eats up your phone’s battery is your screen’s brightness. By default, your phone would have the brightness set to automatic, but if you want to see all the colors in full bloom, you would turn the brightness up.

But, for cases wherein your battery is already low, it is advisable to turn it down to conserve energy. Also, you can turn down the screen timeout settings on your phone to the quickest time. The shorter time your phone’s screen is on, paired with low brightness settings, the more your battery conserves energy.

Turn off some phone features when not in use

Apart from idle apps open in the background, your phone also has main processes and features running. Functions such as Wi-Fi and Bluetooth, cellular data, location services, and auto-sync are normally on by default. You would want to keep these running at all times to stay connected, and obviously in case of emergencies.

However, it’s best to turn some of these features off, especially if you’re not actively using them. Of course, the easiest way of turning off your Wi-Fi and cellular services is by turning on Airplane Mode. For the rest, you have to turn them off manually through your phone’s action center. Doing so stops the background processes for the time being, saving your battery life for a while longer.

Use ultra power saving mode

Let’s say your phone is now bordering on the 10 to 15 percent mark, and you are desperate to keep your phone alive. You’ve tried all the things above but your phone’s battery is still depleting by the minute. Luckily, your phone also comes with different battery saving options accessible through its settings.

When you go to your Settings menu, enter Battery options and you’ll likely notice that your phone has both a power saving mode and an ultra power saving mode. If you want to keep your phone on for as long as possible, turn ultra power saving mode on for good measure. While on ultra power saving mode, you only have access to your calls, texts, and other necessary apps you prefer.

There are other ways to improve battery life, but these are the easiest, most accessible ways to do so. Let’s hope your phone had enough power left to scroll through this article!

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Mate 20 series offers a solid lineup: Weekend Rewind

There’s a Mate 20 for everyone!

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Here are this week’s top stories on GadgetMatch.

1. Huawei offers plenty of things with their Mate 20 Series

Huawei could very well fill up this week’s entire rewind with the whole Mate 20 series. In total, they released four new smartphones along with two wearables during their event in London. Here’s all of them.

Mate 20 and Mate 20 Pro

These were the devices most of us expected to see. The Mate 20 Pro is probably the most feature-packed phone of 2018. They brought in everything that was good with the P20 Pro and added a few wait-hold-up-did-it-really-do-that features like reverse wireless charging.

Watch the Mate 20 Pro Hands-on…

And our Mate 20 Unboxing while you’re here.

Porsche Design Mate 20 RS

If you have an excessive amount of money to spend (please give us some), you can opt for the more luxurious Mate 20 RS. It has all the bells and whistles of the Mate 20 Pro but with the leatherback Porsche Design. It’ll come in two colors: Black in select markets and in a limited edition Red in China.

Mate 20 X

This was announced as Huawei’s one more big thing. Big, it truly is. Coming with a massive 7.2-inch display, the Mate 20 X is being marketed as a gaming smartphone. It even pairs with a gamepad for that ultimate gaming experience.

Huawei Watch GT and Band Pro 3

These two wearables mostly flew under the radar but they are still worth taking note of. The Huawei Watch GT, while waterproof and equipped with fitness features, is the more lifestyle model thanks to its design. The Huawei Band Pro 3 is the more straightforward health tracker and something you probably shouldn’t wear at formal gatherings.

2. Xiaomi Mi Mix 3 getting hype ahead of launch

In case you haven’t been keeping up, there’s already a handful of smartphones released in October and there’s a handful more coming. One of them is Xiaomi’s Mi Mix 3 which is slated for an October 25 launch and is rumored to have a whopping 10GB of RAM and 5G connectivity.

Xiaomi also released a teaser showcasing the device’s sliding camera feature.

3. Palm breaking trend of bigger phones

Tired of phones getting bigger and bigger? Palm came back this week and offered a different approach with the Palm phone. It’s not exactly a standalone smartphone and is really meant to be more of a Robin to the Batman which is your daily driver. At this point, we’re not sure how useful it’ll be but if you’re curious, it’s priced at US$ 349.

4. OnePlus 6T moves launch date

Speaking of more phones coming, the OnePlus 6T, which was reported to come with a smaller notch, an in-display fingerprint scanner along with the usual performance we’ve come to expect from the company, was forced to move its launch to October 29 with OnePlus CEO and founder Pete Lau saying they want “to make sure it gets the time and attention it deserves.”

Why wouldn’t it get the attention during its initial launch date? Well, it’s because of this next news item.

5. Apple wants to end October with a bang

Whether intentional or not, looks like Apple isn’t done announcing things and they want to be the one to cap off October with their own launch event. After announcing the iPhone XS, XS Max, and XR, the company is expected to unveil a new iPad Pro with Face ID, and possibly a low-cost MacBook or MacBook Air as reported by Bloomberg.


Weekend Rewind is our roundup of top news and features you might have missed for the week. We know the world of technology can be overwhelming and not everyone has the time to get up to speed with everything — and that includes us. So sit back, relax, and enjoy the rewind.

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Smartphones

Huawei Mate 20 and Mate 20 Pro Unboxing

What’s inside the box?

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You already know how impressed we were during the hands-on, so now it’s time to see what comes in the package of Huawei’s newest flagships. This is our Huawei Mate 20 and Mate 20 Pro unboxing.

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