What is PLDT doing about its recent internet service issues?
Internal struggles lead to disgruntled customers
It’s needless to say, but the internet service in the Philippines leaves a lot to be desired. Not only have hard numbers shown poor internet performance in the archipelago, social media has been seeing a never-ending eruption of complaints about every provider, as well.
While steps have been taken to bring the Philippines up to speed with other countries through the use of next-generation 5G mobile networks by next year, citizens aren’t convinced, and internet in the country is still facing a slippery slope.
One incident that has been affecting local provider PLDT (Philippine Long Distance Telephone Company), in particular, is causing a lot of turbulence to both its workers and customers.
Reports have circulated that PLDT had recently terminated over 7,000 contracts from its workforce, causing many homes and offices with internet problems to be put on an indefinite hold. PLDT denied the allegations, citing that the DOLE (Department of Labor and Employment) was the one that ordered these contractual workers to halt their service to the company.
DOLE fired back by stating that PLDT’s workers are “employed by unqualified service providers” and PLDT has been warned months in advance. At the same time, disgruntled PLDT employees took to the streets in a recent protest.
LOOK: Around 1,500 PLDT employees protest in Mendiola, Manila | via @MMDA
📷 @jjayponce pic.twitter.com/4dbVXSjPQf
— CNN Philippines (@cnnphilippines) July 12, 2018
Whatever the case, these employees aren’t the only victims here, as customers are experiencing the harsh aftereffects, too.
My own team has been a victim of this ongoing debacle. After having absolutely no Fiber connection for nearly two months, it was only yesterday when our situation was dealt with and a service crew paid a visit to our home office to bring our internet back.
This came after we had to sit through hours and hours of being put on hold by PLDT’s customer service. We simply wanted to know what was wrong and when we’d get our connection back; all we were told was that they’ll look into it, but nothing came of it until someone finally arrived yesterday. They have yet to offer any rebate for the weeks of service loss.
A friend of mine has been on PLDT’s hotline for over a month now, trying to figure out why his DSL speeds are way, way below the advertised 5Mbps. “When I’m lucky, it becomes as fast as 1Mbps, but I usually deal with speeds of around 0.1Mbps,” Mr. Iglesias told me in a chat. “Whenever I’d call the hotline to complain, I’m either put on hold for an hour or get no response at all.”
A PLDT customer who requested to be kept anonymous mentioned that his service “truly sucks” after the first 12 months of his 24-month contract were completed. “With regards to our internet, there are times we have no connection even though the LEDs of our modem are lit up,” he said. “We were requested to wait for seven to 30 minutes maximum just so we can speak to a ‘live’ agent and not an answering machine. Worse, from last night until now, our landline has no dial tone so we cannot call their hotline to report.”
Another source who works for PLDT (and also wishes to remain anonymous) was given an instant promotion to manager when most of her team was laid off at the end of June. “I had no choice. Now I’m handling all the customer complaints on my own,” she said.
And these are just a handful of cases. Social media is littered with angry posts about PLDT’s unsatisfactory — and sometimes non-existent — service.
You may now DM us your details, Mike. :) Send them to us and we will assist you regarding the concern.
— PLDT Cares (@PLDT_Cares) July 11, 2018
Welp! Since you obviously don’t care about most our concerns and no plans of getting them fixed. Might as well file a formal complain to DTI. Let’s see where this road’s going to take us. I just hope that other customers would do the same. @DtiPhilippines
— Paulo Gan (@nu_pgan) July 3, 2018
We still haven’t gotten any feedback from our technical team in regard to the trouble that you’re having with our service, Mac. Another follow-up was sent to them to expedite the resolution. Just kindly keep your communication lines open for any possible feedback. Thank you.
— PLDT Cares (@PLDT_Cares) June 30, 2018
Why is there no response on the FB messages I sent you. Your email address doesn’t work, your hotline, and even the PLDT Office in Pasig Rotunda can’t resolve our simple request. PLEASE check your messages, we are paying for a non-existent service.
— 🅽🅴🆁🅸🅴 | ℓσνє & ℓιgнт тσ єνєяуσиє 😘 (@nerie_b) July 2, 2018
Thank you for bringing this to our attention, Bryan. Don’t worry, we have this escalated to our higher management for proper handling. Rest assured that this matter is now being looked into.
— PLDT Cares (@PLDT_Cares) June 21, 2018
Wanting to dig deeper, I reached out to Ramon Isberto, Head of Public Affairs at PLDT, for answers.
Isberto explains that the DOLE’s order to regularize these 7,300 workers is “inconsistent with applicable law, jurisprudence, and the documentary and testimonial evidence.” And even though PLDT was issued a cease and desist order, call center and BPO companies have been exempted from similar regulations related to the coverage of labor contracting restrictions.
Referencing to allegations that PLDT terminated thousands of contracts, Isberto reassures that “it simply does not make any sense for PLDT to terminate these contracts in this way.”
Finally, he says that they’re taking care of everyone’s welfare and the “duty to deliver quality services to customers.” That last bit is what I’m least confident about.
PLDT’s Twitter handle is “PLDT_Cares” and while they do care a whole lot about becoming the country’s go-to source for everything internet, I wonder what’s being done to take care of the ever-increasing number of complaints being filed each day.
We currently have this to hold on to.
— PLDT HOME (@PLDTHome) July 1, 2018
Not much, but it’s all we have.
Are Roblox, MLBB, Call of Duty, Genshin Impact on AppGallery?
Huawei’s App Library gets deeper
Is it on Huawei AppGallery?
This is the question we get asked most when people are curious about a Huawei smartphone.
It’s no secret to anyone the challenges that Huawei faces. But they’ve done a wonderful job beefing up their own library of apps. The essentials are there. And now, we’re happy to report that they also added these apps for your mobile gaming pleasure.
These are: Roblox, Mobile Legends: Bang Bang, Call of Duty: Mobile, and Genshin Impact.
Here’s how easy it is to download these apps through the Huawei AppGallery.
WATCH HOW TO DOWNLOAD HERE.
Roblox describes itself as “the ultimate virtual universe that lets you create, share experiences with friends”.
It appears to be very popular with kids. And some K-Pop groups have even launched partnerships with the game during their mini album releases.
Mobile Legends: Bang Bang
Mobile Legends: Bang Bang or simply Mobile Legends is a game many of you should be familiar with, especially if you live in Southeast Asia.
It’s become the de facto MOBA game for many in the region. So much so that huge tournaments have been held over the past few years.
Call of Duty: Mobile
Call of Duty is already a popular franchise on its own. It also found huge success in Asia with its mobile version.
Call of Duty is no stranger to seasonal content as even their flagship titles operate in the same manner year after year. This is likely why players keep coming back.
Genshin Impact took the world by storm when it first launched in 2020. The anime-like art style along with the engaging gameplay and story made it a huge hit.
HoYoverse continues to provide fresh content to this day, expanding the already vast world in the game.
Why the next-gen Ford Ranger is a Spartan-approved vehicle
Packed with creature comforts that make driving and being a Spartan easier!
A few years ago, I was only dreaming of becoming a Spartan. I took a leap of faith by taking on a Spartan Race back in 2022 in the midst of a hurricane, running through a 10-kilometer muddy trail.
In case you didn’t know, Spartan Race is the world’s premier obstacle course race hosted across the globe. It tests the limits and grit of an athlete, transforming anyone to be their strongest and most unbreakable self.
Three races in and I’ve clocked a total of 36 kilometers, ending the year as a full-fledged Spartan. A 10-kilometer muddy trail in Vermosa; a 5-kilometer trail run inside Timberland Heights; and a 21-kilometer mixed trail in Alviera.
As the 2023 season begins, I was dead-set on taking my first Age Group (competitive) category and a back-to-back race on the same day. All my gears were Spartan-ready, and all that was left was a vehicle appropriate for a Spartan.
In my quest to prepare for my most enduring race yet, Ford lent me the Next-Gen Ford Ranger. The Next-Gen Ford Ranger arrived in a Blue Lightning colorway, emanating strength and speed. It was instantly a head-turner, catching the attention of other commuters and passersby.
Everything about the Ranger screams Spartan. The vehicle exudes the same ethos we live for. It’s battle-ready, extremely durable, and insanely powerful.
Not to mention, it has striking looks — which I always exude whenever I take on a race. How can you get noticed by event photographers if you won’t play with colors, right?
It looked strong and it made us feel powerful. “Us” as a collective because the emotional state doesn’t just pulsate with the driver, but also with its passengers. One weekend with the Ranger and we felt like warriors. Ready to take on any challenges that we can conquer.
Made for Spartans
Just because I’m a Spartan doesn’t mean I can’t appreciate the creature comforts the Next-Gen Ford Ranger brings. In fact, I am trained to be uncomfortable but the vehicle’s features allow me to pursue the Spartan lifestyle.
Call it a paradox but we take the convenience of having a comfortable ride and/or drive so we can train our minds and bodies to be familiar with pain and discomfort. As a modern-day Spartan, life isn’t all about battles and preparing for war under the heat of the sun.
We wage our fights through our day jobs, balancing our personal lives, while also developing our bodies to be ready for sports.
Having a tech-infused vehicle enables me to freely pursue the life of a Spartan. If you’re familiar with Ford’s driving experience, which we have mentioned several times here in GadgetMatch, it’s always buttery-smooth.
Even with a humongous body, I can maneuver the steering wheels easily. As someone who drives small cars, I felt the heft and the pain of driving a bigger automobile. But the features packed inside the vehicle made driving smoother — both for rookies and seasoned drivers.
When a smartphone and a vehicle match!
With every technology update to Ford’s lineup of automobiles, it’s becoming more of a tech machine each year. The Next-Gen Ford Ranger is no exception with the ability to use FordPass Connect. If you’ve been living under a rock, FordPass is Ford’s newest technology utilizing remote control functions for the vehicle through an app.
When I was in a hurry and I couldn’t locate my keys, I used the FordPass app on my iPhone to remotely unlock the Ford Ranger. Through the app, I was able to remotely start the vehicle so I can turn on the air conditioner even before I step in. I was also able to stop the engine, lock the car, and check the fuel level — all in one space.
What I like the most is the vehicle locator feature, which allows me to find the Ford Ranger in crowded parking areas. Thankfully, I didn’t have to use the feature when the Ranger was parked in Vermosa’s gravel lot since I was the only one with a vehicle in a striking blue colorway.
Aside from FordPass, the accessibility and ease of use of Apple CarPlay and Android Auto allowed everyone to connect with the vehicle to help in navigation and music playback. We sang “Flowers” by Miley Cyrus while on our way to Alabang so we can hopefully shake our pre-race jitters.
I personally love the bigger, best-in-class 12-inch portrait touchscreen that allows me to see an overview of the map, adjust music playback, and even have a space for responding to calls and messages.
The perfect companion for an endurance race
For a pick-up truck, the Ranger offers extremely comfortable space for its passengers. We picked up Alison — my friend, a teacher, and an elite athlete — partaking in the first race of the weekend. Alison competed with elite and national athletes, hopefully qualifying for the national team.
Alison, together with other competitive athletes, gleefully took some rest in the back seat while in transit. They loved the leg space and the coziness the couches offered. The same experience goes for the front passenger seat, which I took as I was playing with the car’s features while my friend Betty took on the wheels.
When female Spartans are lovin’ it
Perhaps, the people who enjoyed the Ranger the most are Spartan women that I befriended after my first race. Jomi and Betty, competitive athletes who are consistently part of the Top 10 of their respective age groups, took over the wheel while I was exploring the Ranger’s features and technology.
Recently, I have learned that the Next-Gen Ford Ranger is officially the best 4×4 and pick-up according to the Women’s World Car of the Year judges. It won for a multitude of reasons; the same reasons that Jomi and Betty loved when they experienced driving the Ranger.
From excellent ride and handling, a suite of advanced driver-assist technologies and other safety features, an upgraded chassis and suspension, and the bold and confident look that resonates with strong, independent women. What more can they ask for?
Fostering a sense of community
What I love about the Next-Gen Ford Ranger is how it builds a sense of community, the same way a Spartan race brings people together. Parked in the gravels of Vermosa, the Ford Ranger became a holding area for my friends and teammates.
We used the cargo box to house our bags, equipment, and food. We were able to gather behind, passing jokes and drinks after an exhilarating day.
I used to do things alone and now, I’m surrounded by like-minded people — which was the best plot twist I’ve had so far. And even if it’s just for a weekend, I’m grateful that the Next-Gen Ford Ranger helped in making my first competitive and back-to-back race memorable.
Even with an aching body, the Ranger offered a smooth, safe, and reliable ride on our way home. It’s definitely a Spartan-grade vehicle, made for modern-day Spartans.
The Next-Gen Ford Ranger comes with a 5-year warranty. The longer warranty offering will cover the Next-Gen Ranger for up to 5 years or a total mileage of up to 150,000 kilometers, whichever comes first.
For more information, visit the Ford Ranger page on the website to reserve the next-gen Ranger through www.ford.com.ph or check your nearest Ford dealer.
Exploring wonders and falling in love with Barcelona
Spectacles of the cosmopolitan capital through the lens of the OPPO Find N2 Flip
Barcelona was never quite the city I wanted to fall in love with. But that’s the beauty of love, isn’t it? We don’t get to decide whom we fall for.
With its quaint abodes, cobblestone streets, fine architecture, evergreen trees, and naked branches — the sights are perpetually picturesque.
Everywhere you look is a marvel; buildings glimmering from the sun’s glow. But there’s something about its nook and cranny that are filled with love and charm, and it only shows up when you take the time to get to know the city.
In love with the streets of Eixample
Every street in Eixample brims with magic. It is, after all, one of the busiest districts in Barcelona known for its iconic grid pattern and octagonal blocks.
It’s dubbed as the trendiest neighborhood — home to streets of stylish boutiques and restaurants.
It’s impossible not to feel wonderstruck when you wander, most especially when you cross its main thoroughfare, Passeig de Gracia, and my favorite street: Rambla Catalunya.
Sunny days around Fira Gran Via
Every year, technology journalists from around the world convene in Barcelona to cover the annual Mobile World Congress.
This year, I was able to join other delegates from the Philippine press. The annual technology conference was set at Fira Barcelona Gran Via, a contemporary exhibition and trade center.
The majority of our days were spent in and out of this area, and I was lucky to experience sunny days around Fira Gran Via even in the middle of winter.
The sheer cold was balanced by the heat of the sun’s rays, allowing me to admire the district amidst the busy crowd.
A blend of architecture across Barcelona
Barcelona is home to towering pieces of architecture — contemporary, art nouveau, and historic landmarks blending in the beauty of the city.
These pieces of architecture stand the test of time; a wish we all make for the connections that we have in our lives.
In most explorations, I accompanied my friend Nathan as we dilly-dally around Barcelona, hoping to stumble upon undiscovered gems.
Unexpected beauty of Plaça Reial
Going past Mercado de La Boqueria, we found ourselves wandering La Rambla to get to the Gothic Quarter — the historic center of the old city of Barcelona — until we discovered Plaça Reial.
Believe me, I was only looking for a beautiful cafe so we can sit and sip some good coffee when we came across this paved square with towering palm trees.
I was astounded by its lampposts designed by Catalan architect Antoni Gaudí, the man behind historical landmarks such as Sagrada Familia, Casa Batlló, and Casa Milà.
Plaça Reial, in a way, reminded me of how love works. It catches you when you least expect it. A risk and a gamble. What’s waiting for you can end up being the best decision you ever make.
Now, it’s my favorite spot in the city of Barcelona, so far.
Midnights became my afternoon
With my companions, the city was alive and well by midnight.
I’m still reeling from the number of dinners I attended, filled with stories and new memories to bring home.
The highlight would probably be the old and new faces I met, and the shrieks of laughter passed in between.
I’ve had plenty of opportunities to stand in good spots, overlooking Barcelona from different destinations.
While I find myself in awe, I still took the time to be grateful for the beauty that unfolds in front of me.
Gratefully, I had the OPPO Find N2 Flip to capture the spectacles of Barcelona. It’s a city I didn’t expect to fall in love with. And a place I’d be glad to come back to in the future. Hopefully, with someone to hold hands with in the middle of winter.
All photos were taken using the OPPO Find N2 Flip.
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