Features
What is PLDT doing about its recent internet service issues?
Internal struggles lead to disgruntled customers
It’s needless to say, but the internet service in the Philippines leaves a lot to be desired. Not only have hard numbers shown poor internet performance in the archipelago, social media has been seeing a never-ending eruption of complaints about every provider, as well.
While steps have been taken to bring the Philippines up to speed with other countries through the use of next-generation 5G mobile networks by next year, citizens aren’t convinced, and internet in the country is still facing a slippery slope.
One incident that has been affecting local provider PLDT (Philippine Long Distance Telephone Company), in particular, is causing a lot of turbulence to both its workers and customers.
Reports have circulated that PLDT had recently terminated over 7,000 contracts from its workforce, causing many homes and offices with internet problems to be put on an indefinite hold. PLDT denied the allegations, citing that the DOLE (Department of Labor and Employment) was the one that ordered these contractual workers to halt their service to the company.
DOLE fired back by stating that PLDT’s workers are “employed by unqualified service providers” and PLDT has been warned months in advance. At the same time, disgruntled PLDT employees took to the streets in a recent protest.
LOOK: Around 1,500 PLDT employees protest in Mendiola, Manila | via @MMDA
📷 @jjayponce pic.twitter.com/4dbVXSjPQf
— CNN Philippines (@cnnphilippines) July 12, 2018
Whatever the case, these employees aren’t the only victims here, as customers are experiencing the harsh aftereffects, too.
My own team has been a victim of this ongoing debacle. After having absolutely no Fiber connection for nearly two months, it was only yesterday when our situation was dealt with and a service crew paid a visit to our home office to bring our internet back.
This came after we had to sit through hours and hours of being put on hold by PLDT’s customer service. We simply wanted to know what was wrong and when we’d get our connection back; all we were told was that they’ll look into it, but nothing came of it until someone finally arrived yesterday. They have yet to offer any rebate for the weeks of service loss.
A friend of mine has been on PLDT’s hotline for over a month now, trying to figure out why his DSL speeds are way, way below the advertised 5Mbps. “When I’m lucky, it becomes as fast as 1Mbps, but I usually deal with speeds of around 0.1Mbps,” Mr. Iglesias told me in a chat. “Whenever I’d call the hotline to complain, I’m either put on hold for an hour or get no response at all.”
A PLDT customer who requested to be kept anonymous mentioned that his service “truly sucks” after the first 12 months of his 24-month contract were completed. “With regards to our internet, there are times we have no connection even though the LEDs of our modem are lit up,” he said. “We were requested to wait for seven to 30 minutes maximum just so we can speak to a ‘live’ agent and not an answering machine. Worse, from last night until now, our landline has no dial tone so we cannot call their hotline to report.”
Another source who works for PLDT (and also wishes to remain anonymous) was given an instant promotion to manager when most of her team was laid off at the end of June. “I had no choice. Now I’m handling all the customer complaints on my own,” she said.
And these are just a handful of cases. Social media is littered with angry posts about PLDT’s unsatisfactory — and sometimes non-existent — service.
You may now DM us your details, Mike. :) Send them to us and we will assist you regarding the concern.
— PLDT Cares (@PLDT_Cares) July 11, 2018
Welp! Since you obviously don’t care about most our concerns and no plans of getting them fixed. Might as well file a formal complain to DTI. Let’s see where this road’s going to take us. I just hope that other customers would do the same. @DtiPhilippines
— Paulo Gan (@nu_pgan) July 3, 2018
We still haven’t gotten any feedback from our technical team in regard to the trouble that you’re having with our service, Mac. Another follow-up was sent to them to expedite the resolution. Just kindly keep your communication lines open for any possible feedback. Thank you.
— PLDT Cares (@PLDT_Cares) June 30, 2018
Why is there no response on the FB messages I sent you. Your email address doesn’t work, your hotline, and even the PLDT Office in Pasig Rotunda can’t resolve our simple request. PLEASE check your messages, we are paying for a non-existent service.
— 🅽🅴🆁🅸🅴 | ℓσνє & ℓιgнт тσ єνєяуσиє 😘 (@nerie_b) July 2, 2018
Thank you for bringing this to our attention, Bryan. Don’t worry, we have this escalated to our higher management for proper handling. Rest assured that this matter is now being looked into.
— PLDT Cares (@PLDT_Cares) June 21, 2018
Wanting to dig deeper, I reached out to Ramon Isberto, Head of Public Affairs at PLDT, for answers.
Isberto explains that the DOLE’s order to regularize these 7,300 workers is “inconsistent with applicable law, jurisprudence, and the documentary and testimonial evidence.” And even though PLDT was issued a cease and desist order, call center and BPO companies have been exempted from similar regulations related to the coverage of labor contracting restrictions.
Referencing to allegations that PLDT terminated thousands of contracts, Isberto reassures that “it simply does not make any sense for PLDT to terminate these contracts in this way.”
Finally, he says that they’re taking care of everyone’s welfare and the “duty to deliver quality services to customers.” That last bit is what I’m least confident about.
PLDT’s Twitter handle is “PLDT_Cares” and while they do care a whole lot about becoming the country’s go-to source for everything internet, I wonder what’s being done to take care of the ever-increasing number of complaints being filed each day.
We currently have this to hold on to.
— PLDT HOME (@PLDTHome) July 1, 2018
Not much, but it’s all we have.
Apps
The case for traveling without a plan
How Grab’s 5-Star Travel Guide replaced my spreadsheets, for personal travel anyway
I have somehow acquired the reputation of a man permanently in transit.
Fill your feed with airport check-ins, road trips, hotel rooms, and race bibs for a decade, and people stop seeing travel as a hobby. They start treating it like a personality trait. And naturally, everyone is always breathless to know: “MJ, how on earth do you manage it all?”
Here’s the truth: every trip begins long before I pack a bag. A good itinerary takes time. Flights, hotels, transfers, backup plans, restaurant lists all have to fit together well enough to make the trip feel worthwhile.
My colleagues would probably call me a Type A traveler. They’ve watched me run international coverages and high-stakes business trips entirely off spreadsheets. Spreadsheets!
Timed down to the exact micro-second, complete with contingency plans for every possible disaster short of an alien invasion.
And they are completely right. For work. But personal travel? Oh, darling, personal travel plays by a completely different set of rules.
The luxury of letting go (and the panic that follows)
A month before departure, I am all about securing the basics. But once the flights and rooms are locked in? I completely let go.
I would much rather leave room for fabulous, unexpected curiosity than fill every single hour with another rigid destination.
Part of it is sheer decision fatigue. I spend so much of my professional life making executive decisions that the last thing I want to do on vacation is have a minor existential crisis at 2:00 p.m. over which artisanal café deserves the honor of my afternoon. I want to wake up, look at the sunlight filtering through the curtains, and let the universe decide.
Of course, ironically, that absolute freedom can spiral into its own fabulous brand of panic. I know I want to go somewhere chic. I just have absolutely no idea where.
Which is precisely how Grab’s 5-Star Travel Guide quietly became the most indispensable accessory of my latest getaway.
Finding somewhere to spend the afternoon
I recently flew to Cagayan de Oro to spend some quality time with my long-term, long-distance, low-commitment, casual boyfriend. (Yes, it’s complicated, but the mystery keeps it glamorous.)
I arrived with absolutely zero plans, and this was entirely deliberate. If there is one thing a strong, independent person must never do, it is rely on someone else to dictate his day — even if that someone is technically his own handsome, local tour guide.
Instead of waiting around for an itinerary to be handed to me, I simply opened my Grab app while I’m in downtown and slithered over to their Travel Guide.
My fabulous friend, Syra, glided over from Midtown, and we agreed to rendezvous in Uptown to finally check out H Proper Coffee, which was practically screaming at me from the top of the Grab list.
It’s the city’s legendary third-wave coffee pioneer — complete with a deeply impressive roastery — and it has recently, thank goodness, expanded to Makati.
- Bowerbird Coffee
The guide also flirted with other familiar, delicious names like Milestone Coffee (where Syra and I had gossiped over lattes just six months prior), alongside Bowerbird Coffee, Fukuro, Apostrophe Café, The Lone Wolf, and Grae Coffee.
I must say, the recommendations were utterly spot-on. They weren’t just highly rated by random bots; these were the actual enclaves that the city’s stylish locals genuinely know and love.
Dinner dilemma (solved!)
The Travel Guide came through yet again when the sun began to set and the crucial question of dinner arose. Now, I absolutely adore discovering hidden neighborhood gems and family-run eateries. They possess a soul that no luxury restaurant could ever replicate.
That said, every proper holiday demands at least one evening where you put on a sharp blazer, splash on some Tom Ford, and indulge in a truly beautiful meal.
Unsurprisingly, Cucina Higala seduced me all over again. Look, I am a creature of habit. If I know an establishment delivers perfection, I will return.
Seeing it sitting proudly near the top of Grab’s curated list felt like a delicious little pat on the back; a quiet validation that my impeccable taste is worth trusting after all.
Beyond the plate
Refreshingly, the guide doesn’t stop at flat whites and fine dining. Grab’s Travel Guide also highlights local luxury hotels.
Though, fair warning, a few of them are the sort that make your credit card wince slightly. (But darling, they are five-star for a reason.)
It also curates actual experiences. Browsing through the app, I found options for everything from heart-pounding whitewater rafting and sharp Pilates studios, to a world-class pottery atelier, a folkloric museum, and a sweeping, adventure-filled mountain retreat.
Some were already on my radar, but others? I would never, in a million years, have stumbled upon them myself. And that is the thrill of traveling this way. You leave just enough empty space in your diary to be utterly surprised.
For the spontaneous traveler
Let’s be clear: planning every detail down to the last centavo is not a flaw. When you’re younger or traveling on a strict budget, every single peso counts, and a meticulously plotted itinerary ensures you maximize both your wallet and your time.
But eventually, thank heavens, you reach a stage in life where the itinerary matters just a little bit less. A stage where time and budget stop being the terrifying monsters standing between you and a boarding pass.
You learn that not every single meal requires three weeks of intense counter-research. Not every hour requires a reservation confirmation number.
Sometimes, the most breathtaking, unforgettable moments happen simply because you wandered into a doorway you weren’t even looking for.
So, book the flight. Secure the hotel. Figure out how you’ll get around. Then let your feelings, and Grab’s Travel Guide, decide the rest.
Features
Spotlight: HUAWEI WATCH GT Runner 2 Racing Legend Edition
A marathon coaching system wrapped in the lightest titanium running smartwatch.
@gadgetmatchEliud Kipchoge, the world’s greatest marathon runner, helped design this watch. The HUAWEI WATCH GT Runner 2 Racing Legend Edition is the lightest titanium smartwatch built for runners, featuring the most accurate GPS in its class. It packs an AI-powered marathon coaching system alongside comprehensive health and fitness tracking built right into your wrist. #HUAWEIWATCHGTRunner2RacingLegendEdition HUAWEI Online Store – https://tinyurl.com/479ee4zk Shopee – https://tinyurl.com/yex4dvp9 Lazada – https://tinyurl.com/yu47bktt TikTok – https://tinyurl.com/yxsjsyhw♬ original sound – GadgetMatch
Eliud Kipchoge ran a marathon in under two hours. That’s not a marketing line. It’s one of the most significant feats in the history of human endurance.
So when Huawei says the HUAWEI WATCH GT Runner 2 Racing Legend Edition was designed with his input, that detail deserves more than a passing mention. It shapes what this watch actually is, and more importantly, what it’s trying to do.
The GT Runner 2 isn’t a smartwatch that happens to track runs. It’s a running tool built from the ground up, wrapped in titanium, and finished in a colorway that carries Kipchoge’s energy in its gradient and clean lines.
Lightest titanium watch
The first thing you notice when you put the GT Runner 2 on is how little you notice it.
At 43.5 grams for the watch body, it’s Huawei’s lightest metal running watch to date. For reference, that’s roughly the weight of a small packet of sugar.
On paper that sounds like a marketing metric. On a long run, it’s the kind of thing you actually feel — or more accurately, the kind of thing you stop feeling, which is the point.
The case is aerospace-grade titanium alloy, the same material used in aircraft construction. It’s strong without adding bulk, and at 10.7mm thick, it slides under a long sleeve without a second thought.
The display is a 1.43-inch AMOLED panel with 3,000 nits of peak brightness, enough to read clearly under direct sunlight mid-run, which is where it needs to perform.
The Racing Legend Edition colorway is the visual anchor of the whole package. It doesn’t read as a sports watch in the traditional chunky sense.
The strap situation is thoughtful, too. The in-box AirDry woven strap is designed to breathe.
There’s also a Fluororubber quick-release strap included for race days when you want something more locked in against your wrist.
Accurate GPS
This is the centerpiece of the GT Runner 2, and Huawei has invested the most engineering effort here.
To understand why the GPS on this watch is different, you need to understand a basic problem with how most GPS watches work.
Satellites broadcast signals in a circular, spiral pattern. Most smartwatches are built to receive signals linearly, meaning they’re only catching part of what’s being sent. The result is data loss, and data loss means inaccurate tracking.
The GT Runner 2 addresses this at the hardware level with what Huawei calls a 3D Floating Antenna Architecture. The titanium bezel and metal middle frame of the watch itself function as external receivers, which expands the antenna surface area significantly.
More of the watch is actively listening for satellite signals, which means it captures more of those spiral broadcasts. Huawei positions this as a 50% improvement in antenna performance.
Then there’s the software layer, which is arguably more interesting for anyone running in an urban environment.
Anyone who’s tracked a city run knows the problem: you go under an overpass, cut through a tunnel, or run between towers, and your GPS trace goes straight. The watch gives up and draws a line where your route should be.
The GT Runner 2 has an AI system — Huawei calls it the XDR Inertial Navigation AI Algorithm — that fills that gap intelligently.
It learns your movement patterns: your stride length, your arm swing, your pace. When satellite signal drops out, it uses that accumulated knowledge to estimate your route accurately. When the signal returns, it stitches the two together seamlessly.
Marathon mode
The Marathon Mode on the GT Runner 2 was co-developed with Eliud Kipchoge’s team. That partnership matters because it means the feature set was shaped by people who actually race at the highest level, not just engineers working from data.
The system covers the full race cycle. Before your event, the watch builds you a personalized training plan and tracks your lactate threshold in real time, the point at which your body starts accumulating fatigue faster than it can clear it.
Knowing where that threshold sits is how serious runners train in the right zones and avoid hitting the wall during a race. The GT Runner 2 brings that metric to your wrist without requiring a lab visit or a coach.
During a race, the pace guidance isn’t a static target you set and follow. It adjusts in real time based on how you’re actually performing. The watch also sends smart refueling alerts — not based on a generic timer, but on your personal health data and international nutrition guidelines. So when it tells you to eat or drink, it’s working from your numbers, not a one-size-fits-all schedule.
After the race, it gives you dynamic recovery guidance and exports your full session automatically to Strava and Komoot.
Health tracking that actually goes beyond the basics
The GT Runner 2 tracks your health around the clock, and a few of its features stand apart from what most smartwatches offer.
Heart rate accuracy is rated at 98%. For a wrist-worn device, that’s a serious number. The watch achieves this through Huawei’s TruSense system, which uses an upgraded NPU and advanced algorithms to pull more precise readings from the sensor.
The ECG monitoring is CE-certified, which means it meets the regulatory standard for detecting early signs of irregular heart rhythms.
More importantly, the GT Runner 2 does this in the background — passively, while you’re awake or asleep — without requiring you to manually activate a check.
Sleep tracking includes breathing awareness to flag potential signs of sleep apnea.
HRV — heart rate variability, one of the most reliable indicators of how recovered your body actually is — gets tracked across 24 hours.
There’s also a stress and emotional wellbeing tracker that categorizes your state in real time. When you’re deep in a training block and everything feels harder than it should, this is the kind of data that tells you something concrete rather than just confirming that you’re tired.
Battery life that doesn’t ask you to compromise
Running watches live or die by their battery, and the GT Runner 2 doesn’t disappoint here.
Continuous GPS tracking lasts 32 hours. To put that in running terms, that’s enough to cover five to six full marathons without stopping to charge. Enable Trail Run mode and that extends to 35 hours. Under normal daily use, you’re looking at up to 14 days on a single charge. When it does need power, it charges wirelessly.
Storage comes in at 64GB, which holds thousands of offline songs and heavy map data simultaneously. You can leave your phone behind on a long run and still have music and navigation on your wrist. It works with both Android and iOS, and syncs automatically to Strava and Komoot after every session.
For users in the Philippines, there’s one more practical addition worth calling out: GCash Watch Pay. You can pay at any GCash QR terminal directly from your wrist. For anyone who stops mid-run to refuel, this removes the friction of digging through a bag or pocket to complete a transaction.
Is the HUAWEI WATCH GT Runner 2 Racing Legend Edition your GadgetMatch?
The HUAWEI WATCH GT Runner 2 Racing Legend Edition was built around one clear premise: give runners access to the kind of data and guidance that previously lived inside expensive coaching programs and professional setups, and put it on a wrist that doesn’t feel like it’s carrying anything.
The titanium build, the GPS architecture, the Marathon Mode co-developed with the world’s greatest marathon runner — none of these are incidental features. They’re the point. And the way the watch surfaces all of that information keeps it accessible.
Every purchase comes with a complimentary three-month HUAWEI Health+ membership, which unlocks professional coaching videos, custom sleep music, and personalized nutrition and training plans.
The HUAWEI WATCH GT Runner 2 is available at HUAWEI Experience Stores nationwide, the HUAWEI Online Store, and Huawei’s official stores on Shopee, Lazada, and TikTok Shop.
Purchases made from June 30 onwards come with an exclusive bundle worth up to PhP 11,384 — including a free fluoroelastomer strap, a free pair of HUAWEI FreeArc earphones (on a first-come, first-served basis), the three-month Health+ membership, and a two-year warranty with accidental damage protection.
There’s also a PhP 2,000 trade-in token for buyers coming from an older device.
This feature is a collaboration between GadgetMatch and Huawei Philippines.
Explainers
Everyone’s angry at PlayStation’s new no-disc policy, and this is why
It’s a tragedy for nostalgia, ownership, and preservation.
Check in with your gamer friends today. Today, a lot of gamers are up in arms over Sony’s decision to kill the physical game disc starting in 2028. But, if you’re a digital-only gamer or just not a gamer yourself, you might not understand the anger. If you want to understand the ire or just want to relate with your gamer friends, here’s a primer for you.
Ending the era of the physical media
Last year, Nintendo launched the Switch 2. Though the console still has a slot for physical cartridges, the Switch 2 also introduced the Virtual Game Card as a way to digitize your library of games.
Of course, the feature wasn’t positioned as a way to eliminate physical cartridges. In fact, Nintendo just wanted to add the flexibility of physical cartridges to the digital world. In the end, the feature strangely coincided with less cartridges. For example, Pokémon Pokopia, one of the most popular games this year, does not come with a cartridge even if you buy a “physical” copy in a brick-and-mortar store. It was a portent of things to come.
Fast forward to today, Sony has made the monumental decision to stop producing physical game discs starting in 2028. The PlayStation’s future is completely digital.
On a similar note, Microsoft is also experimenting with a disc-to-digital feature. Much like the Nintendo Virtual Game Card, the experiment will digitize libraries and attaches the digital copy to the physical game disc. It sounds awfully like a prelude to killing off the game disc.
Why this matters
The physical disc is synonymous with a simpler time. It represents a time when gamers camped out stores to anticipate midnight releases, when gamers can learn more about their games through an in-box manual, and when gamers can show off their fandom through a beautifully stocked shelf of games.
And yes, that’s part of why this situation sucks, but it’s not the only reason.
If you’re an outsider looking in, this nostalgia factor is the easiest to see. Then again, it’s also the most difficult to relate with, especially if you’ve never had the history of buying physical games.
The more crucial reason — and the one that most people will relate with — is media ownership. By not having a physical copy, you will no longer have ownership of what you bought digitally.
And it’s not an imaginary issue. In 2024, Steam amended its policies to reflect that players do not own the games they buy. Rather, they simply own a license to play the game.
In the same year, Ubisoft delisted The Crew, a sure sign that the new policy means business. Though Steam itself has a relatively good track record of prioritizing its customers, publishers and developers can get rid of games if they choose to.
That limitation doesn’t exist with a physical copy. As long as you have a working disc drive, you can install a game whenever you want, even if the publisher decides to pull it from stores.
Therein lies how much this is a touchy topic. Should you own digital goods in the same way as you own physical ones? If the answer is yes, then selling only the license for the good doesn’t make sense. But if it’s a no, we shouldn’t pay full price for something we don’t own anyway.
Will PlayStation actually delete games?
Now, just because they can, does it mean that they will?
Right now, it’s hard to say. You can certainly go by the optimistic hope that PlayStation would never do something as anti-consumer as that. And yes, there are times when you’d be right.
Plus, there is a good chance that governments, especially those in the European Union, will protect consumers if PlayStation even thinks about deleting a game that others have paid for. Governments have been known to intervene in the past, such as when the EU forced Apple to adopt USB-C as a standard. There are checks and balances available.
Then again, Sony has had recent history of deleting media from a user’s library.
Only a few days ago, PlayStation made headlines for deleting over 500 titles from their library. Starting September 1, users can no longer access movies distributed by Studio Canal, due to licensing agreements. Sony was unapologetic about unceremoniously deleting this content. No refunds, no apologies; just 500 movies, which you thought you bought, gone for good.
No matter how you angle it, Sony’s recent decisions just don’t bode well for media ownership.
You can argue that this is the price we’re paying for not buying enough physical games. Still, losing PlayStation discs, even as an option, is tragic for nostalgia, ownership, and preservation.
The world we live in
Unfortunately, this all comes with precedent. Unless you buy physical games and movies, we already don’t own anything in today’s world.
Outside games, Netflix and Disney+ remove the ownership of movies and shows from us. It’s already common practice for these platforms to remove titles regularly. Some platforms even give you a last chance to catch these titles before they go away. Moreover, they can even restrict access, like with Disney+, if you travel abroad.
In exchange for convenience, subscription services and digital storefronts have made it all too comfortable to not own media. With a rental service like Netflix, that’s all expected, but we’re now at the inevitable stage when even bought games and movies are at the behest of our corporate overlords.
This is where the fury comes from. Companies are getting more brazen about taking more options from us. Between this and the increasing prices of RAM, it’s getting harder and harder to live as a tech-savvy citizen in today’s age.
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